Veterinary Implementation Consultant

Summary

Join CUBEX, a family-owned company, and become a vital part of a passionate team dedicated to revolutionizing the veterinary industry. As an Implementation Consultant, you will be responsible for installing and implementing CUBEX hardware and software solutions, providing comprehensive training to veterinary teams, and delivering exceptional customer service. This role offers significant travel opportunities across the U.S., allowing you to utilize your expertise to support the veterinary community, foster innovation, and advance your career. You will collaborate closely with internal teams and clients, leveraging your skills in problem-solving, communication, and project management to ensure successful implementations. The position requires experience in the veterinary or healthcare field, software/hardware implementation, and a consultative approach to guide clients. CUBEX offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• Problem solving and creativity in finding solutions to challenges
• Assessing workflows and offering alternatives for success
• Concise and effective communication skills
• Strong organizational and independent project management skills
• Ability to deliver end-user training
• Works well with client and internal teams in building strong relationships that deliver success
• Consultative approach in guiding customers to utilize our solutions to their greatest benefit
• Ability to assess how each individual at the customer level is motivated, what his/her skills are, and who can assist in greater success with Cubex solutions. Quick reading and ability to adapt in addressing of warning signs is essential
• Working knowledge of software and hardware systems and ability to articulate technology to non-technical users
• Knowledge of veterinary PiMS/EMR Software
• Knowledge of Microsoft Suite- Word, Excel, Outlook
• Demonstrable ability to conduct Microsoft Teams/Zoom Meetings
• 2+ years in Veterinary, Medical, or health care industry roles
• Software implementation experience and/or inventory management experience
• Ability to lift up to 50 lbs
• Ability to work on your feet for up to 8-10 hours

Responsibilities

• Lead the implementation of the CUBEX® hardware and software solutions for Veterinary Practices
• Manage remote or onsite installation of CUBEX® hardware and software solutions
• Conduct client staff training. Providing an engaging and thorough experience
• Provided technical support, workflow audits and best practices recommendations to veterinary teams
• Engage with Cubex clients through video conferencing tools for remote training sessions
• Internal Coordination with Integration Team and Account Manager(s) related to client Integration technology and Post-Account Management/Support needs
• Strategy and Process development participation as it relates to Pre-Implementation, Implementation and Post-Implementation Support
• Identification and escalation of customer challenges to Professional Services and Sales Team
• Provide client-facing written/verbal report of implementation agenda, training goals, successes, and challenges to client and internal Cubex team

Preferred Qualifications

• Multilingual candidates preferred (especially Spanish, French, German; other languages valued)
• Knowledge of SaaS-based inventory management technology solutions
• Data interpretation, manipulation, management in Excel
• Knowledge of Salesforce CRM
• Knowledge of GuideCX Onboarding Software
• Certification(s) in Veterinary field preferred. Inclusive of RVT, LVT, and CVT
• Inventory management certification or equivalent experience is a plus

Benefits

• $55,000 - $70,000 annually; commensurate with experience
• Internet and Cell Phone stipend
• Home office technologies provided by company (laptop, monitors, webcam, etc.)
• Open PTO; including 9 observed holidays
• Medical, dental, and vision insurance progressively paid by company. Free after year 2
• Health Savings Account
• Flexible Spending Accounts; Health Care and Dependent Care
• 401K with generous company contribution
• Company paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend