Veterinary Technical Account Manager - Regional Programs

Summary

Join CUBEX, a family-owned company, and contribute to a passionate team dedicated to veterinary inventory management. As a Technical Account Manager, you will maximize client experience, lead customer audits and optimizations, manage complex projects, and deliver exceptional customer service. This role involves travel and opportunities for professional growth. You will leverage your technical account management experience, preferably with veterinary market exposure, and expertise in software implementation and inventory management systems. CUBEX offers a competitive salary, quarterly bonuses, and a comprehensive benefits package.

Requirements

• Customer-centric focus with exceptional customer service orientation and solutions-driven approach
• Proven expertise in managing multiple complex projects simultaneously
• Strong interpersonal, written, and verbal communication skills
• Creative problem-solving skills with strong analytical and business judgment
• Experience in strategic account planning and execution
• Team-oriented approach with ability to work across multiple departments
• Self-starter with high motivation and ability to work independently
• Strong organizational skills with attention to detail
• Demonstrated proficiency in software and hardware systems
• Advanced skills in Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with business intelligence tools and data interpretation
• 3-5 years in technical account management or related field
• Software implementation experience
• Bachelor's degree (BA/BS) in Business, Information Systems, or related field preferred, or equivalent experience

Responsibilities

• Lead customer audits and optimizations both remotely and onsite for Regional and University market segments
• Manage customer-specific support metrics tracking and reporting
• Conduct database reviews including user management, formulary setup, permissions, and system settings
• Provide technical support for strategic launches and rollout programs
• Lead system relocation management and coordination
• Prepare renewal customers for sales readiness
• Coordinate comprehensive client team training and retraining programs
• Support pilot programs and proof of concept validations
• Manage equipment/software update and upgrade projects
• Participate in project scoping and planning sessions with regional and strategic teams
• Conduct site visits and virtual optimization sessions
• Perform process and workflow audits
• Analyze system utilization and inventory optimization opportunities
• Provide financial reporting including inventory performance, labor metrics, and charge capture analysis

Preferred Qualifications

• Knowledge of Patient Information Management Systems and Inventory Management systems
• Knowledge of CUBEX products and solutions
• Experience with Slack, mapping software, and business intelligence tools
• Veterinary medicine certifications
• Experience working with large customer projects and programs
• Comfort level working with executive leadership, university administrators, and clinical staff
• 2+ years of veterinary market experience
• Veterinary medicine certifications

Benefits

• Competitive salary based on education and experience
• Quarterly bonus structure tied to Regional & University Program team performance
• Internet and Cell Phone stipend
• Home office technologies provided by company (laptop, monitors, webcam, etc.)
• Open PTO policy including 9 observed holidays
• Progressive medical, dental, and vision insurance (free after year 3)
• Health Savings Account options
• Flexible Spending Accounts (Health Care and Dependent Care)
• 401K with generous company Safe Harbor contribution
• Company-paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend