Vice President, Client Executive

Summary

Join bswift as a Client Executive and build strong relationships with executive-level clients and partners. You will understand client needs, collaborate with internal teams, and deliver exceptional service. This role involves driving client satisfaction, retention, and expansion, contributing to bswift's position as a leading benefits administration organization. Key responsibilities include relationship management, client consulting, advocacy, and conflict resolution. The ideal candidate possesses extensive client management experience, in-depth benefits knowledge, and strong communication and analytical skills. bswift offers a competitive salary, a generous benefits package, and a fun, flexible work environment.

Requirements

• 15+ years of client management experience with a track record of significant success
• Bachelor’s degree in business, Human Resources, or a related field
• Proven experience in client relationship management, particularly with executive-level contacts, in the benefits domain and driving adoption of new products/services in an active growth environment
• In-depth knowledge of employee benefits programs, regulations, and industry trends
• Excellent communication, negotiation, and presentation skills to interact effectively with executive contacts
• Strong strategic thinking and problem-solving abilities to address complex client needs
• Analytical skills to assess data and make data-driven decisions
• Ability to collaborate with cross-functional teams and manage multiple client accounts simultaneously

Responsibilities

• Develop and nurture strong relationships with executive-level client contacts, acting as their trusted point of contact for 10-15 bswift clients
• Regularly engage with clients to understand their strategic business objectives, challenges, and evolving benefits needs
• Work with Client Services area and other departments as needed to proactively address any concerns or issues, ensuring consistent client satisfaction and loyalty
• Identify client opportunities to adopt additional bswift services which results in adding value to clients' employee benefits programs
• Lead contract renewals for assigned clients and ensure bswift is well positioned for successful renewals with a 12-18 month runaway minimum
• Work with internal Data Analytics for benchmarking and position new products/services
• Monitor and analyze key performance indicators, such as client satisfaction, retention rates, and revenue growth
• Provide expert advice and guidance to clients on benefits program design in coordination with bswift system setup
• Build and/or participate in regular performance report-outs to internal executive leadership and clients via Stewardship Meetings and Quarterly Business Reviews to showcase the value delivered through bswift services
• Provide expert advice and guidance to clients on benefits program design, compliance, and regulatory matters
• Offer insights on industry trends and best practices, ensuring clients remain competitive in their benefits offerings based on available benchmarking data
• Identify opportunities to expand and upsell additional services to existing clients
• Collaborate with the sales team to pursue and secure new clients
• Act as a client advocate within the organization, representing clients' interests and feedback to internal teams
• Resolve any client escalations or conflicts leveraging applicable bswift departments in a diplomatic and effective manner

Preferred Qualifications

Advanced degrees or certifications

Benefits

• Base salary range is $125,000-$175,000, exclusive of fringe benefits or potential bonuses
• Generous compensation and benefits package
• Fun, flexible, and creative environment
• Opportunity for professional and personal growth