Senior Vice President, Client Services

Summary

Join Apply Digital as a Senior Vice President of Client Services to lead and grow client relationships, driving digital transformation and business growth. You will spearhead exceptional digital solution delivery, fostering strategic partnerships with key clients. This role requires leading and mentoring a team, setting ambitious growth targets, and implementing robust KPIs. The ideal candidate will have extensive experience in client services within a digital agency, strong account management skills, and a proven track record of success. You will be responsible for P&L responsibility for a $50m USD portfolio and building strategic relationships with C-level executives. Apply Digital offers a hybrid/remote work environment and various benefits.

Requirements

• A minimum of 20 years of experience in client services roles within a digital agency, strategic consultancy, or digital product studio, including at least 10 years in a leadership position
• P&L responsibility for a $50m USD portfolio
• Demonstrated ability to build strategic relationships, earning the trust of both C-level executives and operational contacts through attentive listening and innovative problem-solving
• A track record of managing multi-million dollar accounts, balancing multiple stakeholders and priorities with finesse
• Proven success in account growth, marked by high client and team satisfaction rates
• An entrepreneurial spirit, complemented by a collaborative mindset and excellent negotiation skills
• An empathetic, inclusive leader who values diversity of thought and seeks to build consensus
• A natural storyteller with the ability to take clients on a journey

Responsibilities

• Drive growth and transformation efforts amongst existing clients
• Collaborate closely with sales, client services, and client delivery teams to support business development efforts and ensure solutions align with client and market demands
• Build and foster strategic partnerships with industry leaders, technology vendors, and academic institutions to stay ahead of technological advancements
• Establish the company as a strategic partner and trusted advisor to senior clients, guiding them through their digital transformation journeys
• Lead and oversee all Client Partners and Client Directors, aligning team efforts with the company's strategic goals and client satisfaction metrics
• Take accountability for expansion revenue by identifying and capitalizing on opportunities to grow the client base and increase market share
• Set ambitious growth targets and devise strategies to meet them through effective leadership and account management
• Develop and execute actionable client account plans focused on driving organic growth and supporting regional expansion objectives
• Foster strong, collaborative relationships both within the team and across client accounts, ensuring seamless communication and project execution
• Cultivate a culture of excellence within the Client Services team. Promote continuous learning, and professional development to enhance service delivery and client satisfaction
• Lead, mentor, and develop a multidisciplinary team, fostering an environment of creativity, collaboration, and technical excellence
• Implement robust KPIs and performance metrics to measure the success of client services initiatives, ensuring alignment with business objectives and client needs
• Lead the adoption of innovative digital solutions and practices in client strategies, positioning the company as a leader in digital transformation and guiding both clients and internal teams to harness these advancements for transformative outcomes
• Foster a culture of innovation within client services by continuously identifying and integrating industry trends and technologies into our solutions, ensuring they not only meet but surpass client needs
• Develop and refine our approach to client service delivery, ensuring it supports enduring relationships and delivers consistent client success and satisfaction
• Initiate and drive strategic partnerships and collaborations that enhance our service offerings and deliver added value to our clients

Preferred Qualifications

• In addition to strong account management skills, preferred candidates will also have built up expert consulting skills in Enterprise Technology, Digital Delivery, Business Development, or Digital Strategy
• Experience in the Sports and Entertainment industry is considered a valuable asset

Benefits

• Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact
• An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe
• Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support
• Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being
• Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both