Altera Digital Health Canada is hiring a
Vice President Client Success
Altera Digital Health Canada
๐ต ~$230k-$290k
๐Remote - United States
Please let Altera Digital Health Canada know you found this job on JobsCollider. Thanks! ๐
Summary
Join Altera Digital Health as a seasoned and visionary VP, Client Success to lead our U.S. client success organization, developing and executing a strategic vision that ensures exceptional value realization for clients leveraging our digital health solutions.
Requirements
- Bachelorโs degree in business management or a relevant field, or equivalent years of experience
- Masterโs degree preferred
- 15+ yearsโ progressive experience client success, sales and/or project management roles
- 10+ years' experience in establishing and scaling high-performing client success teams in the healthcare IT (HCIT) industry
- A strong track record of success in formulating and deploying strategic client success initiatives
- A deep understanding of HCIT patient engagement and customer engagement principles
- Experience managing a Net Promoter Score (NPS) and understanding how to improve it
- Excellent leadership skills with the ability to take initiative, influence others, and achieve results in a matrixed environment
- Able to coach and develop a team to have successful client conversations at all levels
- A keen strategic thinker with the capacity to translate vision into actionable plans
- Solid ability to collaborate with individual contributors and business leaders to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results
- Strong verbal and written communication skills with all levels of the organization
- A data-driven leader who leverages metrics to quantify success and identify areas for improvement
Responsibilities
- Be a Client Champion: Foster strong relationships with key U.S. client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs
- Lead a High-Performing Leadership Team: Provide strategic direction and guidance to your Directors of Client Success, fostering a collaborative and accountable environment
- Drive Strategic Client Success: Develop and implement a comprehensive client success strategy that aligns with Altera's business objectives
- Deliver Operational Excellence: Oversee client onboarding, implementation, and ongoing support
- Be a Master Communicator: Effectively communicate with clients at all levels, from CEOs to directors of IT
- Embrace Data-Driven Decisions: Leverage metrics to measure success and identify areas for improvement in the client experience
Benefits
Remote U.S. or Canadian-based role
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Please let Altera Digital Health Canada know you found this job on JobsCollider. Thanks! ๐