Vice President, Field Service

Summary

Join Omnidian, a fast-growing tech-enabled service company, as the Vice President, Field Service. Lead the evolution of field service strategy and execution, focusing on subcontractor partnerships, scaling for new markets, and enhancing service extensibility. Reporting to the COO, you will oversee strategy and execution for field service operations, ensuring high-quality customer experiences. This pivotal role shapes scalable field service delivery as the company grows its core business and expands into emerging markets. You will expand and optimize the service network, drive field service strategy and execution, and enhance customer experience through partner innovation. The position requires extensive experience in field service operations and subcontractor management, along with strong leadership and communication skills.

Requirements

• 10+ years of experience in field service operations, with at least 5 years in a leadership role overseeing and evolving subcontractor-based service models
• Demonstrated success in scaling subcontractor or franchise networks, preferably in industries like retail consumer services, tech-enabled services, or other big-ticket transaction businesses
• Proven ability to innovate and refine service processes for scalability and market expansion, particularly in emerging markets
• Strong vendor management experience, with a focus on relationship-building and performance optimization

Responsibilities

• Expand and Optimize Our Service Network
• Consolidate management and delivery of field service across residential and commercial operations and strategically evolve field service strategy
• Lead an established and growing team that is responsible for innovating approaches to subcontractor management, fostering long-term partnerships that enhance efficiency and quality
• Evaluate and refine field service operational processes for scalability, efficiency, and quality control
• Build frameworks for subcontractor engagement, emphasizing creativity and mutually beneficial solutions for greater service impact
• Partner with external vendors and subcontractors to develop dedicated, reliable service offerings with predictable availability, scheduling, and delivery
• Drive Field Service Strategy and Execution
• Develop and lead strategic initiatives focused on extensibility and scalability, including testing and refining service models to support new business lines and technologies
• Manage performance to key performance indicators (KPIs) for subcontractor performance, ensuring measurable success in cost, quality, and customer satisfaction
• Work cross-functionally with Operations, Customer Success, and Sales to align field service capabilities with broader company goals
• Influence company direction by providing thought leadership on subcontractor innovation, white-label service opportunities, and franchisee development
• Develop field service strategy to support business expansion into new markets and asset classes
• Enhance Customer Experience Through Partner Innovation
• Drive improvements in partner-facing processes, optimizing for seamless integrations with subcontractors and ensuring exceptional customer outcomes
• Collaborate with the Technology team to leverage software and data tools that improve subcontractor operations, including scheduling, forecasting, and service delivery
• Reimagine the field service customer journey to deliver high-quality, efficient, and scalable solutions

Preferred Qualifications

• Experience in the solar or energy storage industries
• Familiarity with service management software and field service optimization technologies (e.g., scheduling tools, IoT-based solutions, remote monitoring)
• Demonstrated success in managing a team or department using principles of inclusion and belonging to foster a collaborative and high-performing culture
• Advanced degree in Business Administration, Operations Management, or a related field
• Lean Six Sigma or other relevant process improvement certifications

Benefits

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success