Remote Vice President of Commercial Operations

Summary

Join Garner's team as a VP of Commercial Operations to ensure Revenue and Account Management teams are set up for success in their daily operations. This role reports to our SVP of Commercial.

Requirements

• Bachelor’s Degree with 8+ years of relevant work experience, including a minimum of 3 years of Revenue or Commercial Operations experience in a SaaS or healthcare technology business
• Prior experience in management consulting or an early-stage startup environment highly preferred
• Prior leadership experience with a strong commitment to holding teams accountable for achieving results
• Expertise in leveraging data to drive strategic decisions and optimize operational efficiency
• Skilled in making informed decisions swiftly, balancing data insights with business acumen
• Experience within employer health benefits, health plans, digital health, or consulting space is highly desirable
• Skilled in identifying potential challenges early, proactively raising flags, and devising preemptive strategies to mitigate risks and prevent disruption
• Effective at fostering collaboration across diverse teams, ensuring seamless execution of cross-functional projects and initiatives
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• A desire to be a part of our mission to improve the U.S. healthcare system

Responsibilities

• Own and evolve the day-to-day workflows for our Commercial (i.e. Revenue and Account Management) team
• Oversee sales forecasting and team attribution
• Track and analyze close ratios
• Collaborate with marketing to align sales campaigns with revenue goals
• Proactively identify and address gaps in other sales processes
• Ensure timely completion of certifications and trainings
• Manage workflows for at-risk clients
• Implement client feedback mechanisms to improve service delivery
• Own tracking and action planning for key metrics across our Commercial team
• Construct dashboards
• Regularly review and refine metrics to align with business objectives
• Own the creation and updating of training materials to improve outcomes for the Commercial team
• Manage and ensure participation in all trainings, including mock certification process; improve and add additional trainings as needed
• Maintain an up-to-date knowledge base for all team members
• Optimize and manage tools such as Salesforce and Chorus to support sales and account management activities
• Act as a liaison between the commercial team and other departments

Benefits

• Bonus eligible
• Eligible to participate in our equity incentive and competitive benefits plans