Vice President, Strategic Accounts

Summary

Join Cielo as a Vice President – Strategic Accounts and accelerate your career! You will manage all aspects of growing existing accounts, meeting revenue goals, and strengthening client relationships. This role involves developing account plans, negotiating contracts, leading renewals, and implementing account management models. You will also contribute to strategic planning, develop benchmarking analyses, and foster collaboration across internal teams. The position requires significant experience in B2B account management within the healthcare sector and involves approximately 25% travel for US-based candidates. This is a remote role.

Requirements

• Bachelor’s degree required
• B2B Account Management experience specific to solutions or professional services
• Proven track record of qualifying and managing high-level opportunities
• Healthcare experience required
• Engagement and Influencing skills
• Proactive in increasing own knowledge-base, learning new things and keeping abreast of the latest RPO, HR, and business trends
• This is a remote role, where candidates travel 25% of the time for candidates in the US only
• Language requirement: English

Responsibilities

• Develop a trusted advisor relationship with key accounts, customer stakeholders, C-Suite, and executive sponsors
• Drive account plan for assigned accounts
• Develop new business opportunities with existing clients and identify areas of improvement to strengthen partnership and increase Cielo revenue from existing clients
• Negotiate pricing, SLAs, and scope of services for program modifications
• Lead the Renewal Process with clients to include partnership with Client Services, MSA/SOW revisions, Solution Design and Negotiations
• Manage Statement of Work Addendums and Change Orders to reflect new/changing business requirements – (including Service Feature Matrix and RACI)
• Elevate and implement Account Management/Growth model to be integrated into the Cielo organization including integrating touchpoints and roles and responsibilities with peer organizations (i.e. Business Development, Client Services, Implementation, Pricing, Legal, etc.)
• Cielo advocate to client stakeholders to reinforce partnership and promote expansion
• Manage Strategic Planning process per client to include SWOT / Stakeholder Analysis and client program maturity model
• Develop cross-program benchmarking analysis and reports that provide clients comparative business intelligence, trends, data, and forecasts (how each client compares to their peers)
• Develop Center of Excellence – best practices across like programs (by vertical/sector and geography)
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, especially as it relates to tracking client growth and chartering growth potential
• Forecast and track key account management metrics (e.g. quarterly sales results and annual forecasts)
• Root Cause Analysis – systemic issue resolution and continuous improvement projects
• Assist with high severity requests or issue escalations as needed
• Contribute to developing sector expertise with industry & and client-based information, case studies and sector best practice, including sharing relevant sector-based news and developments
• Identify channel and other partnership opportunities with suppliers and partners to supplement RPO service offerings
• Provide integral leadership and support roles with key client business reviews
• Participate in sector think tanks, webinars, and conferences to share best practices
• Contribute to developing new products and services that support Cielo’s core product portfolio (i.e. temp to perm payroll, fee-based talent pools, workforce planning and labor mix utilization models)
• Other duties as assigned