Vice President, Account Management

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Pareto Capital

πŸ“Remote - Worldwide

Summary

Join ParetoHealth as their Vice President of Account Management and lead a team focused on strategic planning, KPI achievement, and client relationship management. You will develop and execute account management strategies, mentor your team, and build strong relationships with high-profile customers. This role requires collaboration across departments to ensure client satisfaction and business growth. The ideal candidate possesses extensive experience in account management, strong leadership skills, and a deep understanding of the employee benefits industry. ParetoHealth offers a competitive compensation package and a robust benefits package.

Requirements

  • 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry
  • Experience working with the employee broker community and a strong understanding of stop loss processes
  • Demonstrated ability to build and maintain strategic relationships with high-profile clients
  • Strong strategic planning and analytical skills, with experience setting and achieving KPIs
  • Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams
  • A customer-centric mindset with a passion for delivering exceptional experiences
  • Bachelor’s degree in Business, Marketing, or a related field

Responsibilities

  • Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives
  • Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion
  • Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge
  • Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance
  • Establish clear roles, responsibilities, and performance expectations for team members
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth
  • Implement robust measurement systems to monitor performance and identify areas for improvement
  • Ensure alignment between individual, team, and organizational objectives
  • Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs
  • Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services
  • Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions
  • Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives
  • Provide customer insights and feedback to drive product development and service enhancements
  • Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth
  • Identify and implement best practices, tools, and technologies to optimize account management processes
  • Stay informed about emerging trends and innovations in customer relationship management and account strategies
  • Promote and facilitate professional development opportunities for the Account Management team

Preferred Qualifications

MBA or equivalent advanced degree

Benefits

  • Medical (100% employer paid)
  • Dental
  • Vision
  • STD/LTD
  • Employer 401(k) contribution
This job is filled or no longer available

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