Vice President, Account Management

Summary

Join ParetoHealth as their Vice President of Account Management and lead a team focused on strategic planning, KPI achievement, and client relationship management. You will develop and execute account management strategies, mentor your team, and build strong relationships with high-profile customers. This role requires collaboration across departments to ensure client satisfaction and business growth. The ideal candidate possesses extensive experience in account management, strong leadership skills, and a deep understanding of the employee benefits industry. ParetoHealth offers a competitive compensation package and a robust benefits package.

Requirements

• 8+ years of experience in account management, client success, or a related leadership role, ideally within a fast-paced, customer-focused industry
• Experience working with the employee broker community and a strong understanding of stop loss processes
• Demonstrated ability to build and maintain strategic relationships with high-profile clients
• Strong strategic planning and analytical skills, with experience setting and achieving KPIs
• Exceptional leadership and communication skills, with the ability to influence and drive results across diverse teams
• A customer-centric mindset with a passion for delivering exceptional experiences
• Bachelor’s degree in Business, Marketing, or a related field

Responsibilities

• Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives
• Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion
• Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge
• Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance
• Establish clear roles, responsibilities, and performance expectations for team members
• Foster a culture of accountability, collaboration, and continuous improvement
• Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth
• Implement robust measurement systems to monitor performance and identify areas for improvement
• Ensure alignment between individual, team, and organizational objectives
• Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs
• Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services
• Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions
• Partner with Sales, Marketing, Product, Underwriting, Customer Service and Customer Operations teams to align customer strategies and initiatives
• Provide customer insights and feedback to drive product development and service enhancements
• Collaborate with leadership to ensure alignment on region profitability and stop loss premium growth
• Identify and implement best practices, tools, and technologies to optimize account management processes
• Stay informed about emerging trends and innovations in customer relationship management and account strategies
• Promote and facilitate professional development opportunities for the Account Management team

Preferred Qualifications

MBA or equivalent advanced degree

Benefits

• Medical (100% employer paid)
• Dental
• Vision
• STD/LTD
• Employer 401(k) contribution