Virtual Assistant

Summary

Join 20four7VA as a Virtual Assistant for a Luxury Travel Advisor based in Cape Town, South Africa! This Junior-level role requires 10 hours per week, Monday-Friday, between 11 AM and 2 PM EST. You will provide administrative support, prepare itineraries and proposals using CRM and itinerary-building tools, conduct research and pricing, and communicate with clients and travel partners. The ideal candidate possesses strong communication skills, exceptional organizational abilities, and experience in administrative or customer service, ideally within the travel or luxury sectors. This position offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Previous administrative or customer service experience, ideally within the travel or luxury sectors
• Strong English communication skills, both written and verbal
• Ability to work with minimal direction and think critically
• Exceptional organizational and time management abilities
• Ability to ensure content consistency and accuracy, particularly for luxury clientele
• Understanding of ultra-high-net-worth clients’ expectations and the importance of discretion and poise

Responsibilities

• Manage and respond to emails promptly, particularly during U.S. business hours (10 AM – 1 PM EST initially)
• Cross-check and organize travel proposals and itineraries, ensuring accuracy and consistency
• Add images and content to travel proposals, ensuring a professional and visually appealing presentation
• Use CRM and itinerary-building tools (e.g., Turn) to create and update client travel documents
• Edit and proofread content to ensure it flows naturally and meets high standards of professionalism
• Source and format information from travel partners, ensuring clarity and coherence
• Conduct research on hotels, activities, and destinations as needed
• Compile pricing and other relevant details for client proposals
• Draft email responses and send options to clients, ensuring tone and content align with the brand’s luxury standards
• Serve as a liaison with travel partners to confirm details and resolve inquiries

Preferred Qualifications

• Basic knowledge of travel industry terms and practices (e.g., net vs. gross pricing, commissions)
• Experience working with luxury or high-end clientele
• Tern/Travefy or similar

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you