Virtual Assistant

Summary

Join 20four7VA as an Airbnb Virtual Assistant and play a vital role in managing our 10 Airbnb listings. You will provide exceptional customer service to guests, manage property upkeep, and handle scheduling. This remote position requires 12+ hours per week and involves managing guest communication, coordinating cleaning services, maintaining listing details, and overseeing scheduling. The ideal candidate will have 2+ years of experience in short-term rental customer service or hospitality, excellent communication skills, and strong organizational abilities. Proficiency in using online platforms like Airbnb and scheduling tools is essential. This position offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• 2+ years of experience in short-term rental customer service or and hospitality industry, or rental property management
• Excellent communication and interpersonal skills, both written and verbal. Excellent problem solving skills and resourcefulness
• Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously
• Proficient in computer software and comfortable using online platforms like Airbnb, email, and scheduling tools
• A keen eye for detail and a commitment to providing a clean and comfortable environment for guests
• Ability to work independently, manage time effectively, and meet deadlines

Responsibilities

• Provide exceptional customer service to guests via email, booking platforms, and text message
• Manage guest inquiries before, during, and after their stay
• Facilitate check-in and check-out processes, ensuring clear communication and a smooth experience
• Coordinate and manage cleaning services for all 10 properties to ensure they are clean, well-maintained, and ready for new guests
• Conduct inventory checks of essential supplies and amenities, and restock as needed
• Liaise with maintenance providers to address any repairs or maintenance issues identified by guests or during routine inspections
• Ensure all listing details on Airbnb are accurate and up-to-date, including photos, descriptions, pricing, and availability
• Monitor competitor listings and suggest improvements to optimize our Airbnb offerings
• Maintain a master calendar to manage bookings across all 10 properties to avoid conflicts
• Oversee communication and scheduling between cleaning services, maintenance providers, and guests
• Handle any guest cancellations or rebookings in a timely and efficient manner

Preferred Qualifications

Knowledge of Airbnb policies and best practices is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you