Remote Virtual Assistant

Summary

Join a fast-paced environment and be part of a highly motivated and talented team in a growth-minded environment as an experienced Customer Insights Assistant.

Requirements

• At least 1 year of experience working as a Virtual Assistant (VA) in a remote setting
• Proficiency in using any CRM systems, and other communication tools
• Familiarity with common office software (Google Suite, Microsoft Office) and remote work tools
• Basic knowledge of spreadsheet management and report creation
• Good verbal and written communication skills
• Ability to follow communication procedures, guidelines, and policies
• Strong time-management skills to ensure that all tasks are completed on time
• Demonstrate a proactive attitude
• Maintain a high level of attentiveness to tasks
• Open and transparent communication is essential to ensure smooth operations. Team members must be able to express any challenges or issues they encounter promptly to prevent delays

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods, tools and resources to ensure the customer is provided with the correct information
• Follow communication procedures, guidelines and policies to ensure the customer is being helped within the means
• Create id card file on Mondays
• Issue refunds for rejected assessments
• Notify a bad review
• Reshipments for vests, id cards and letters
• Complete weekly report