Remote Virtual Assistant, Client Success

Summary

Join our client, a premier provider of coaching services, as a diligent and proactive Virtual Assistant to support the client success team.

Requirements

• Proven experience in customer service, particularly email support, or in a similar administrative virtual assistant role
• Experience working with client success teams
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency in using virtual collaboration tools and platforms such as Slack, Trello, Kartra, Go High Level, Calendly, and AirTable
• Ability to multitask and prioritize tasks effectively
• High attention to detail and accuracy
• Empathy, patience, and the ability to inspire and meet clients where they are

Responsibilities

• Serve as a key point of contact for clients through the email support helpdesk, providing ongoing assistance and guidance throughout their journey
• Maintain regular check-ins with clients, track their progress, and ensure they are meeting key milestones as part of their overall career plan
• Address any concerns or challenges clients may face and provide solutions to help them overcome obstacles
• Foster strong relationships with clients by offering support and advice, showing genuine interest in their success through the helpdesk and Facebook Group
• Collaborate with the internal team to continually improve client experience and success metrics
• Support and uplift clients in various communities by replying to posts, managing, and approving comments
• Use program resources to give feedback on and enhance client submissions of milestone work
• Work closely with the coaching, operations, and enrollment teams to support various projects and initiatives
• Potentially onboard clients by leading them through live group orientation and communicating a clear plan for action

Benefits

• Competitive salary
• Flexible remote work environment
• Opportunities for professional development and growth
• Collaborative and supportive team culture