Virtual Assistant - Customer Service

Summary

Join We Clone You, a leading virtual assistant company, as a Virtual Assistant specializing in customer service. You will handle a high volume of inbound inquiries daily via phone, email, and live chat, providing excellent customer service and managing multiple tasks efficiently. Collaboration with internal teams and continuous improvement are key aspects of this role. The position requires proven customer service experience and strong communication skills, along with proficiency in Microsoft Office. Previous real estate or supplementation/fitness industry experience is a plus. This work-from-home position offers hourly pay ($4-$12/hour) with potential for raises, plus a referral bonus.

Requirements

• Proven experience in customer service or as a virtual assistant, handling inbound inquiries
• Strong phone skills and ability to handle about 75 inbound inquiries daily via phone, email, and live chat
• Excellent verbal and written communication skills, with the ability to clearly communicate in English over the phone and email
• Proficiency in Microsoft Office (Excel, PowerPoint) and general computer skills
• Ability to multitask in a fast-paced, dynamic environment
• Self-motivated with proven ability to learn quickly and contribute effectively
• Strong problem-solving skills, able to analyze opportunities and inefficiencies, and propose solutions to management
• Ability to collaborate with cross-functional teams (sales, marketing, production, operations, finance, and senior management)

Responsibilities

• Handle and respond to 75+ inbound inquiries daily across phone, email, and live chat
• Maintain a professional phone presence, providing excellent customer service
• Efficiently manage and prioritize multiple tasks throughout the day
• Collaborate with internal teams to coordinate activities and resources as needed
• Attend and actively participate in team meetings and training seminars
• Support cross-functional teams, including sales, marketing, and operations
• Continuously challenge yourself to improve and contribute to team success
• Maintain strong work ethic and consistently demonstrate willingness to learn

Preferred Qualifications

• Previous experience with real estate is a plus
• Supplementation and fitness industry knowledge/experience is a plus

Benefits

• Work from home
• Payment in dollars per working hour (40-hour week)
• Starting salary between 4$ - 12$ per hour depending on your experience, with room for raises based on performance
• A workplace that values its people
• Referral bonus: If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients