Virtual Diamond Sales Expert

Summary

Join VRAI, a rapidly growing direct-to-consumer brand, as a Virtual Diamond Expert! This remote position offers the chance to create exceptional client experiences while showcasing your passion for fine jewelry and sustainably created diamonds. While primarily remote, flexibility to attend trainings and in-person events in your local showroom is required. Responsibilities include personalized virtual consultations, acting as a brand ambassador, managing leads, collaborating with team members, and participating in showroom events. The ideal candidate possesses proven luxury retail sales experience, a strong background in fine jewelry (GIA certification a plus), and excellent communication skills. VRAI offers competitive hourly pay and a range of benefits, including health insurance, retirement savings plans, life and disability insurance, and paid time off.

Requirements

• Proven experience in luxury, e-commerce, or high-volume retail sales with a track record of exceeding targets
• Technologically savvy, self-motivated, and highly organized, with excellent communication and writing skills
• Must reside in one of the following areas: NY Tri State Area , Philadelphia, Miami, Newport Beach/Orange County, Denver, Seattle, Dallas, Houston, or Austin
• Flexibility to work weekends and attend occasional in-person trainings, events, or VIP appointments at your local showroom

Responsibilities

• Serve as a trusted advisor, delivering personalized consultations via virtual appointments, guiding clients through diamond education, custom design, and product selection
• Act as a brand ambassador for VRAI, representing our values and commitment to sustainability while providing exceptional service during and after the sales journey
• Own and manage a dynamic pipeline of leads—booking appointments, following up with clients, and driving toward conversion and retention
• Partner with showroom and virtual sales team members to support high-value clients, custom projects, and outreach strategies
• Collaborate with marketing, product, and retail teams on showroom events, product launches, activations, and influencer experiences when locally based

Preferred Qualifications

Background in fine jewelry strongly preferred; GIA or other gemological certification a major plus

Benefits

• Health insurance
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work
• Employee discounts