Virtual Medical Assistant, Patient Advocate

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Virtual Medical Assistant (Patient Advocate) and provide empathetic, concierge-style service to patients. This 6-month assignment, with potential for extension or conversion to full-time, involves supporting providers with non-clinical tasks, triaging messages, assisting with prescription needs, and providing feedback on workflows. You will work in a fast-paced environment, collaborating with a team to deliver exceptional patient care. The role requires strong communication, organizational, and problem-solving skills, along with experience in administrative and customer-facing roles. Ro offers a flexible work arrangement, with opportunities for in-person collaboration, and a competitive hourly rate.

Requirements

• 1-2 years of experience in an administrative and/or customer-facing role
• Excellent time management and organizational skills
• Experience with EHR and navigating multiple systems to answer patient questions/concerns
• Adaptable and flexible in rapidly-changing environments
• Comfortable working in fast-paced environments
• Detail-oriented and strong problem solving skills
• Self-starter, proactive and takes initiative
• Strong interpersonal communication skills
• Some prescheduled weekend and night availability will be required as part of your work schedule
• We're currently looking for the following availability: Sunday - Thursday OR Tuesday - Saturday
• Working hours - 10am - 630pm EST OR 11am - 730pm EST, OR 1130am - 8pm EST

Responsibilities

• Provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs
• Support providers with non-clinical administrative tasks in the Care Center (our medical record)
• Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely
• Contact pharmacies to assist patients with non-clinical prescription needs or issues
• Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols
• Pilot new efforts that expand retention opportunities or optimize operations
• Assist in the management of prior authorizations for weight management patients

Preferred Qualifications

• Medical Assistant experience or Certified Nursing Assistant experience
• 1 year of experience working with insurance plans and policies
• Previous experience working in remote / start-up environment
• Excellent writing skills - experience in creative writing or healthcare communications

Benefits

• The target hourly rate for this position is $28/hour
• Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States
• For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays
• For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites)