Virtual Medical Assistant / Patient Advocate

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Patient Advocate and provide empathetic, concierge-style service to patients. This 6-month assignment, with potential for extension or conversion to full-time, involves supporting providers with non-clinical tasks, triaging messages, assisting with prescription needs, and providing feedback on workflows. You will work in a fast-paced environment, collaborating with a team of nurses and physicians. The role requires excellent communication and organizational skills, experience in administrative and customer-facing roles, and familiarity with EHR systems. While a Bachelor's degree and medical or nursing assistant experience are preferred, strong problem-solving skills and adaptability are essential. Ro offers flexible work arrangements, including options for 4x10 or 5x8 schedules.

Requirements

• 1-2 years of experience in an administrative and/or customer-facing role
• Excellent time management and organizational skills
• Experience with EHR and navigating multiple systems to answer patient questions/concerns
• Adaptable and flexible in rapidly-changing environments
• Comfortable working in fast-paced environments (a must)
• Detail-oriented and strong problem solving skills
• Self-starter, proactive and takes initiative
• Strong interpersonal communication skills
• Some prescheduled weekend and night availability will be required as part of your work schedule
• May be required to work on some holidays

Responsibilities

• Work in a rewarding and extremely fast-paced / high-growth environment to provide empathetic, concierge-style service to our patients, answering any non-clinical questions the patients might have via messaging and creating ‘magic’ for patients by finding ways to go above and beyond to meet their needs
• Support providers with non-clinical administrative tasks in the Care Center (our medical record)
• Triage messages for providers by being responsive, reassigning, and resolving messages efficiently and timely
• Contact pharmacies to assist patients with non-clinical prescription needs or issues
• Provide feedback on workflow issues, provider responsiveness, quality, and clinical protocols
• Pilot new efforts that expand retention opportunities or optimize operations
• Assist in the management of prior authorizations for weight management patients

Preferred Qualifications

• Medical Assistant experience or Certified Nursing Assistant experience preferred
• Bachelor's Degree preferred
• 1 year of experience working with insurance plans and policies (a plus)
• Experience in a fast-paced, highly iterative clinical care role preferred
• Previous experience working in remote / start-up environment (a plus)
• Excellent writing skills - experience in creative writing or healthcare communications is a plus!

Benefits

• Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States
• For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays
• For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites)