Virtual Medical Receptionist

Summary

Join our team in South Africa as a Virtual Medical Receptionist and contribute to delivering exceptional service to clients. This role requires US based hours (EST) and involves answering calls, scheduling appointments, managing emails, verifying patient information, and maintaining confidentiality.

Requirements

• Proven experience in a receptionist, customer service, or administrative role within the medical field is essential
• Familiarity with medical terminology and health insurance processes
• Proficiency with electronic health record (EHR) systems and scheduling software
• Strong communication skills, both written and verbal
• Ability to work independently and manage multiple tasks efficiently
• High level of organizational skills and attention to detail
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality
• Tech-savvy, with a good understanding of virtual communication tools (e.g., Zoom, Microsoft Teams)
• Compassionate and patient-centered approach to customer service

Responsibilities

• Answer incoming calls and respond to patient inquiries in a timely and courteous manner
• Schedule, reschedule, and cancel appointments using the electronic health record (EHR) system
• Manage the clinic’s email inbox, responding to patient inquiries and routing messages to the appropriate healthcare professionals
• Verify patient insurance information, collect co-pays, and process payments as needed
• Assist in processing patient forms, records, and documentation
• Provide patients with information on clinic policies, services, and procedures
• Ensure patient confidentiality by following HIPAA regulations and best practices for data security
• Send reminders for upcoming appointments via email, phone, or SMS
• Maintain an organized virtual filing system for patient records and correspondence