Virtual Patient Coordinator

Summary

The job description is for a Virtual Patient Coordinator role at Spring Fertility, a growing fertility group. The role involves handling patient inquiries and registration, scheduling consultations, and maintaining patient records. The position is full-time, remote, and offers competitive benefits including health insurance, paid time off, WFH setup, career development opportunities, 401k match, and fertility benefits.

Requirements

• Bachelor’s degree
• Exceptional customer service skills
• Bilingual in English and Spanish

Responsibilities

• Answers all incoming calls, emails and live chats
• Transfers calls or takes messages as necessary
• Registers new patients in electronic medical record
• Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
• Emails new patient ‘welcome packets’ after successful registration
• Provides patients with accurate information when answering questions and concerns
• Maintains patient records and protects patient confidentiality

Benefits

• Competitive Medical, Dental, and Vision Plans
• Paid Time Off to enjoy ‘you’ time!
• WFH Setup and Electronic Stipend
• Additional benefits - WageWorks Commuter Benefits, Pet Insurance, Discounted rates on home and auto insurance
• Career development and cross-training opportunities
• 401k Match with up to 4% matching
• Fertility Benefits Program
• Paid Life and Disability Insurance