Virtual Front Desk Coordinator

Summary

Join our team as a Virtual Front Desk Coordinator (VFD) and ensure exceptional patient experiences from initial contact to discharge. You will manage patient check-ins, scheduling, OTC payments, and maintain accurate patient records. This role supports efficient clinic operations by minimizing missed appointments and ensuring patients receive prescribed care. Key responsibilities include patient communication, payment collection, appointment management, and EMR record maintenance. You will also track patient plans of care, manage referrals, and run daily reports. The position is remote and requires strong communication and organizational skills, proficiency in EMR systems, and the ability to multitask.

Requirements

• Strong communication and organizational skills
• Proficient in EMR systems and managing patient data
• Ability to multitask and handle a high volume of patient interactions

Responsibilities

• Greet and check in patients, ensuring all required information is collected and updated
• Handle incoming calls, emails, and faxes
• Collect OTC payments at the time of service, issue receipts, and record payments in the EMR
• Schedule new patients, re-visits, and manage cancellations/waitlists to ensure patients meet prescribed treatment frequencies
• Handle missed appointments and late arrivals
• Track and maintain patients’ Plans of Care (POCs) and referrals
• Communicate with providers regarding scheduling conflicts and fax documentation for physician signatures within 24 hours
• Create and update patient records in the EMR system, ensuring all information is complete and accurate
• Run daily reports and complete the Front Desk Stat Grid
• Maintain tracking sheets for prescribed treatment adherence and ensure patients are scheduled according to their POCs
• Review and correct unbilled items in the EMR and notify billing once updates are made

Preferred Qualifications

Experience in a front desk or healthcare setting