Clipboard Health is hiring a
Voice Associate

Summary

The job is for a Voice Associate on Clipboard Health's Worker Operations Team, responsible for investigating incidents, communicating resolutions, improving the marketplace quality, and collaborating with various teams. The ideal candidate has at least 2 years of customer support experience, Zendesk or CRM experience, exceptional communication skills, and can handle ambiguous situations.

Requirements

• +2 years of customer support experience
• +2 years of Zendesk or any CRM experience
• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change
• Possess an ‘I can handle anything’ mentality
• Demonstrate a high degree of motivation, self-direction, and initiative
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• A positive mindset that elevates the entire team

Responsibilities

• Investigate attendance and quality incidents across our marketplace
• Communicate the resolution of your investigations to workers and workplaces
• Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
• Develop reliability initiatives to improve the overall quality of the marketplace
• Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
• Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals