Remote Voice Associate

Summary

Join our growing team at Clipboard Health, a fast-growing tech startup revolutionizing the market for healthcare talent. As a Voice Associate on the Worker Operations Team, you will play a vital role in upholding safety and reliability for both sides of our marketplace.

Requirements

• Must be proficient in English/English is a first language
• +2 years of customer support experience
• +2 years of providing telephonic customer support
• +2 years of Zendesk or any CRM experience
• Ability to resolve customer issues with empathy and action
• Exceptional written and verbal communication skills
• Ability to work as part of multidisciplinary teams
• Comfortable handling ambiguous situations and adaptable to constant change
• Possess an “I can handle anything” mentality
• Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
• Exceptionally detail-oriented
• Ethical and unbiased integrity and decision-making abilities
• A positive mindset that elevates the entire team

Responsibilities

• Communicate with customers via telephone, live chat, and web communication channels
• Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customers’ problems
• Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
• Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
• Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
• Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
• Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Health’s partner facilities and professionals
• Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Benefits

• Fully remote position
• Rotating roster system with 24/7 operation