Voice Associate

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Clipboard Health

๐Ÿ’ต $40k-$60k
๐Ÿ“Remote - Worldwide

Summary

Join Clipboard Health's Worker Operations Team as a Voice Associate and play a vital role in ensuring safety and reliability for our healthcare marketplace. This fully remote position requires strong communication, problem-solving, and empathy skills. You will investigate and resolve issues, communicate with customers via various channels, and collaborate with cross-functional teams. The role demands proficiency in English and significant experience in customer support, including telephonic support and CRM systems. Success requires exceptional communication, adaptability, and a positive team-oriented mindset. The position operates 24/7 with a 5-day-on, 2-day-off schedule, requiring both Saturday and Sunday availability.

Requirements

  • Must be proficient in English/English is a first language
  • +2 years of customer support experience
  • +2 years of providing telephonic customer support
  • +2 years of Zendesk or any CRM experience
  • Ability to resolve customer issues with empathy and action
  • Exceptional written and verbal communication skills
  • Ability to work as part of multidisciplinary teams
  • Comfortable handling ambiguous situations and adaptable to constant change
  • Possess an โ€œI can handle anythingโ€ mentality
  • Demonstrate a high degree of motivation, self-direction, and initiative to achieve the goals of the team and organization
  • Exceptionally detail-oriented
  • Ethical and unbiased integrity and decision-making abilities
  • A positive mindset that elevates the entire team
  • Minimum 15Mbps wired internet connection
  • Minimum i5 processor or equivalent
  • Minimum 12GB Ram
  • Quiet working environment
  • Steady power and internet connection

Responsibilities

  • Communicate with customers via telephone, live chat, and web communication channels
  • Investigate attendance and quality incidents across our marketplace; use exceptional judgment and noticing to solve our customersโ€™ problems
  • Communicate the resolution of your investigations to workers and workplaces with empathetic, customer-centered communication; justify the reasoning behind your decisions to diverse stakeholders within the company
  • Work efficiently and effectively to ensure customer inquiries are resolved fully and in a timely manner
  • Develop reliability initiatives to improve the overall quality of the marketplace and experience for our customers; establish policy improvements to accomplish this goal
  • Work within cross-functional collaborations with customer support, general operations, product, customer success, and legal teams
  • Manage and maintain communication on multiple platforms to effectively solve issues for Clipboard Healthโ€™s partner facilities and professionals
  • Remain knowledgeable on product updates to ensure you are acting with the most up-to-date organizational information

Benefits

Fully remote position

This job is filled or no longer available

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