NTD Software is hiring a
Voice Engineer

Summary

The job is for a Voice Specialist with 1-3 years of experience who will manage and troubleshoot voice systems globally. The role requires strong technical expertise and communication skills, CCNP (Voice) certification or equivalent, and proficiency in various tools, platforms, and processes.

Requirements

• Exceptional verbal and written communication abilities
• Fluent English
• CCNP (Voice) certification or equivalent courses and practical experience
• Proficiency in monitoring tools like ServiceNow (SNOW) and JIRA
• Experience with Cisco Call Manager, Call Center Systems, Amazon Connect, Voice Recording (NICE), and Retention Systems
• Proficiency in Audio Conferencing, Avaya, Zoom, Unity Mail Systems, Trader Voice Platforms (IPC BT Unigy, ISR Hoots), SBC Voice Gateways, and SIP Routing

Responsibilities

• Monitor global voice equipment using advanced monitoring tools
• Diagnose and resolve technical issues related to voice communication systems
• Utilize ServiceNow (SNOW) and JIRA for effective monitoring and issue tracking
• Apply technical expertise across various platforms, including Cisco Call Manager, Call Center Systems, and Amazon Connect
• Manage voice recording, retention systems, audio conferencing, and other related platforms
• Oversee SBC Voice Gateways and SIP Routing for optimal performance
• Participate in Change Management, Release Management, and Incident Management processes to ensure system reliability and efficiency