Voice Implementation Engineer

Summary

Join Thrive, a rapidly growing technology solutions provider, as a Voice Implementation Engineer! You will be responsible for completing telephony projects for new and existing clients, performing site assessments, and engineering tasks to onboard Thrive Managed Voice Services. This role involves working with other engineers, project managers, and clients to ensure successful project rollouts. You will travel frequently to client locations, implementing IT projects, analyzing client environments, and communicating project plans effectively. Thrive covers travel and accommodation expenses. This position requires a Bachelor’s Degree or equivalent experience and 1-3 years of experience in voice and data networks.

Requirements

• Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
• Bachelor’s Degree, Technical Degree or equivalent work experience
• 1-3 years of experience in successful operation and support of voice and data networks
• Self-motivated with ability to work both independently and in a team environment

Responsibilities

• Travel to client locations to perform comprehensive site assessments based on project requirements
• Identify any ancillary voice devices and associated analog line dependencies
• Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations
• Implementation of IT projects related (but not limited to) the following: Implementation of Microsoft Teams Voice
• Porting of numbers between carriers
• Configuration of advanced telephony
• Ability to handle diverse telephony environments in a wide cross section of business clients
• Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
• Clearly and professionally communicate project plans, potential impacts and testing procedures to customers
• Track and manage time effectively to accomplish multiple ongoing projects

Preferred Qualifications

• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
• Familiarity with modern VoIP systems, Teams/8x8 strongly preferred

Benefits

Travel and accommodation expenses covered by Thrive