VP, Cloud

Summary

Join Zuora's Global Cloud Services team as a leader responsible for defining and executing a multi-year cloud strategy. You will lead a high-performing team, ensuring operational excellence and driving automation across Zuora's AWS-based cloud infrastructure. This role requires strategic vision, hands-on leadership, and production engineering expertise. The position offers remote work flexibility within the US. Zuora provides a comprehensive benefits package including competitive compensation, health insurance, generous time off, parental leave, and professional development opportunities. The ideal candidate possesses 15+ years of experience in cloud operations and a proven track record of leading and scaling high-performing teams.

Requirements

• 15+ years of experience in cloud operations, infrastructure management, or a related field at a large, high-growth technology company
• Proven track record of leading and scaling high-performing cloud production engineering teams
• Deep expertise in cloud platforms (AWS preferred; experience with Azure and GCP also valuable)
• Strong experience with release management, CI/CD pipelines, and developer enablement in a cloud-native environment
• Expertise in reliability engineering (SRE), incident management, and large-scale production engineering
• Strong leadership skills, with the ability to motivate, inspire, and build trust within the team
• Excellent executive-level communication skills, with the ability to influence senior leadership

Responsibilities

• Lead, mentor, and scale a high-performing cloud operations team, fostering a culture of accountability, innovation, and operational excellence
• Own and execute a scalable, cost-effective cloud strategy, ensuring availability, security, and performance across Zuora’s AWS-based SaaS platform
• Optimize Zuora’s cloud environments to support current and future business needs, balancing cost efficiency, performance, and reliability
• Drive a resilient, self-healing cloud infrastructure, leveraging infrastructure-as-code (IaC), automation, and AIOps to reduce operational toil
• Enhance and drive incident management processes, including accelerated escalations, root cause analysis (RCA), and continuous improvement
• Enhance observability, monitoring, logging, and alerting to proactively detect and resolve issues before they impact customers
• Define and operationalize best practices for release management, ensuring a high-quality, low-risk software release process
• Partner with Engineering teams to improve CI/CD pipelines, enabling seamless and reliable software delivery across environments
• Own and drive developer enablement initiatives, ensuring cloud-native tools, infrastructure, and services are available to accelerate engineering velocity

Preferred Qualifications

Experience in a public B2B SaaS environment is a plus

Benefits

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing