Axios is hiring a
VP, Customer Success

Summary

The job is for a VP of Customer Success at Axios HQ, a fast-growing AI-powered software company. The role involves managing the customer success team and partnering with internal stakeholders to ensure product meets client demands. The ideal candidate should have experience leading a customer success department, strong analytical skills, emotional intelligence, and a passion for growing and scaling teams in a fast-paced environment.

Requirements

• Experience leading a customer success and account management department as a second-line leader
• Strong track record of establishing processes related to performance analysis (KPIs)
• Proven track record of creating systems and processes that support the full client lifecycle

Responsibilities

Manage the customer success team and partner with internal stakeholders to ensure the product meets client demands

Preferred Qualifications

SaaS, start-up organization experience is highly preferred

Benefits

• Health insurance (options include 100% paid options for individuals, 75% for families)
• Fertility and family planning coverage
• Primary caregiver 12-week paid parental leave
• 401K, plus company match
• Tele-mental health services
• Generous vacation policy, plus company holidays
• Monthly work-from-home stipend
• Company Equity
• Annual learning and development stipend