VP, Product Management

Summary

Join Aledade as the VP, Tech Product Management (CRM and Operating Systems) and lead the development and management of our enterprise CRM, field tooling, and operational tools. You will lead a product team responsible for defining goals, building roadmaps, and developing requirements for our internal operating system. This role requires close collaboration with various teams, including Growth, Customer Success, and Performance. A key aspect is improving and standardizing processes for scalability. You will also lead and mentor a high-performing team, fostering a positive and engaged work environment. This is a strategic role crucial to Aledade's growth and impact.

Requirements

• Bachelor’s Degree with 15+ years of experience in healthcare product management
• 7+ years of experience with Salesforce or related CRM / operational scaled implementations, ideally including owning an internal implementation
• Master’s degree or other advanced degree(s) in business, health administration and/or public policy, or other relevant fields

Responsibilities

• Own product management of our enterprise CRM build, partnering with our Growth, Sales and other teams using the platform, developing and executing on the product roadmap to support the broader enterprise
• Lead product team which builds and improves employee-facing operational tools including practice launch, configuration, program opt in and contract & rostering
• Inform the development of service delivery models, tailoring each model to unique customer needs and experience; partner with operational teams outside of the Product org (including Growth, Performance, Strategic Payor Partnerships) to ensure we have end-to-end processes and tools which support accurate data
• Collaborate with other members of the Product, Tech and Analytics teams to build integrated solutions
• Partner with our SVP, Customer Success and the broader Performance team to standardize and systematize delivery processes and playbooks across the national network to drive increased efficiency and revenue
• Lead a high-performing and highly engaged team to drive positive culture transformation and employee engagement as evidenced by employee engagement scores

Preferred Qualifications

• Track record of success in achieving scalable outcomes via national franchise models, with a focus on the use of technological tools to scale
• Strong vision and belief in tech-enablement of the company’s products to enable consistent results at scale and reduced operating costs
• Demonstrated ability to develop and lead high performing and collaborative teams
• Strong leadership, communication, and interpersonal skills, with the ability to successfully navigate and manage relationships across all levels, both upward and downward

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
• Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
• 12 weeks paid Parental Leave for all new parents
• 6 weeks paid sabbatical after 6 years of service
• Educational Assistant Program & Clinical Employee Reimbursement Program
• 401(K) with up to 4% match
• Stock options