VPN Administrator

Summary

The job is for a VPN Administrator at Redox, a company that specializes in secure healthcare data exchange. The role involves managing B2B IPSec VPN connections, collaborating with cross-functional teams, creating documentation, evaluating new technologies, and providing customer support.

Requirements

• Expertise building, managing, troubleshooting, and providing customer support for B2B IPsec VPN connections
• Strong theoretical and applied knowledge of layer 2, 3, and 4 protocols, with an emphasis on TCP, UDP, and, most importantly, IPsec
• Proficiency with the Linux command line, basic scripting, and networking and firewalling software such as iptables or nftables, tcpdump, wireshark, netcat, etc
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment

Responsibilities

• Configure and manage B2B VPN tunnels to facilitate client connections
• Monitor network performance, troubleshoot issues, and ensure high availability optimal connectivity
• Collaborate with cross-functional teams to identify and address current and future network requirements, aligning solutions with business objectives
• Create and maintain documentation, including network diagrams, troubleshooting and support procedures, and configuration guidelines
• Evaluate and recommend new technologies or tools to improve network performance and reliability
• Directly assist external customers encountering network connectivity issues via phone call or asynchronous communication
• Provide network operations and troubleshooting support and guidance to internal teams
• Assisting with additional team responsibilities where necessary

Preferred Qualifications

• Experience with Libreswan, specifically
• Experience with SumoLogic’s query language
• Familiarity with Github, Python, and/or Typescript

Benefits

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program
• Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)