IT System Specialist

Summary

Join Omnidian, a fast-growing tech-enabled service company, as a Systems Associate/Specialist and become an integral part of our IT team. You will provide essential IT support and administration, troubleshooting hardware and software issues, managing user accounts, and maintaining IT assets. Your responsibilities also include participating in IT projects, implementing new solutions, and contributing to technical initiatives. This role requires 2+ years of experience in IT support or a related field, experience supporting remote staff, and proficiency in managing Mac and Windows systems. Omnidian offers a competitive compensation package, including comprehensive benefits, performance bonuses, equity stake, and continuous growth opportunities. We prioritize a positive work-life balance and offer remote work options, paid time off, and parental leave.

Requirements

• 2+ years in IT support, system administration, or a related field
• Experience supporting a remote staff
• Some experience with Google Workspace and/or Microsoft Azure
• Proficient in managing Mac and Windows computer systems
• Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions
• Exposure to IT project support or small-scale project tasks
• Some basic understanding of scripting and automation tools, including PowerShell
• Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise)
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls)
• Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect)

Responsibilities

• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing
• Respond to service desk tickets and deliver timely resolutions to technical issues
• Assist in the installation, configuration, and maintenance of software systems
• Monitor system performance, identify issues, and escalate as needed
• Manage user account provisioning and permissions across various systems
• Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops, networking equipment, peripherals) and software licenses
• Configure, deploy, and troubleshoot VPN client software for remote users
• Support employee onboarding and offboarding, ensuring smooth transitions
• Assist with IT projects by participating in product evaluation, providing basic technical support and executing entry-level tasks
• Help implement new IT solutions under the direction of senior team members
• Contribute to technical aspects of IT initiatives as needed

Preferred Qualifications

• Experience resolving user-reported issues and managing service tickets
• Familiarity with identity providers like Okta
• Experience with workflow automation tools (e.g., Make, Zapier)
• Experience supporting Salesforce
• Exposure to Cloud Service providers such as AWS
• Familiarity with managing IVR systems ( e.g. phone.com , Amazon Connect )
• Familiarity with installing, configuring, and managing servers (both physical and virtual)
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V)
• CompTIA A+, CompTIA ITF+, CompTIA Network+, and ITIL certifications

Benefits

• Most of our roles offer the opportunity to work remotely
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents
• Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success