Technical Support Specialist

Summary

Join Hostinger, a rapidly growing company with 900+ professionals serving over 3 million customers globally. We empower individuals and small businesses to succeed online. This role focuses on providing expert customer support for Hostinger products, troubleshooting technical issues, and enhancing the customer experience. You will work remotely, requiring a reliable internet connection and rotational availability, including weekends. Hostinger offers extensive professional development opportunities, flexible work arrangements, wellness initiatives, and various employee recognition programs.

Requirements

• Be fluent in English (C1 or native), written and spoken
• Have experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
• Possess exceptional communication skills
• Understand web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)

Responsibilities

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively
• Proactively identify and implement improvements to your work, team and department

Preferred Qualifications

• Have an advanced understanding of web hosting technologies, server management, and performance optimization
• Be proficient with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms
• Have experience contributing to or improving AI-powered systems

Benefits

• Receive 360 Growth: limitless learning opportunities including 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success
• Enjoy Freedom & Responsibility: Work on your terms, from home or anywhere in the world. A home office budget is provided, and you can balance work and studies with rotating shifts
• Have Wellness Simplified: company-provided sick days and recharge leave are offered, along with opportunities to join sports, arts, and hobby clubs
• Participate in Work Hard, Party Hard initiatives: company events, team-building experiences, workations, and milestone gifts for life events