Remote Web Hosting Chat Specialist

Summary

Join our team and shape the future of Customer Success at Hostinger as a Web Hosting Chat Specialist, guiding customers through technical challenges and optimizing their online presence with expert advice.

Requirements

• Fluent English (C1 or native level)
• Experience in web hosting support (DNS, domains, WordPress) with strong troubleshooting skills. Live chat experience is a plus
• Proven track record of meeting key performance indicators (KPIs)
• Hungry for growth: self-driven, proactive, and eager to embrace new challenges
• Humble: self-aware, thrives on feedback, and committed to continuous improvement
• Smart: quick thinker with sharp problem-solving skills, emotional intelligence, and the ability to multitask effectively

Responsibilities

• Troubleshoot and solve customer issues related to websites, emails, domains, DNS, WordPress, and more, via live chat and tickets
• Assist with website migrations and provide your expert advice on optimizing hosting setups
• Deliver timely, resourceful support that exceeds customer expectations
• Continuously grow your technical expertise and seek innovative ways to improve the customer experience
• Proactively identify areas for improvement in processes and products, and propose impactful solutions to elevate the customer journey

Benefits

• 100% work from home
• Compensation in US$ + 10% commission + result-based additional compensation (5% to 30% increase). The amount is agreed with you along the selection process, according to your previous experiences and performance during the technical task
• 20 paid suspension days per year to recharge, travel, and take a break