Web3 Marketing Associate

Summary

Join Serotonin, a leading go-to-market firm for transformative technologies, as a Marketing Associate. This strategic operations specialist role focuses on enhancing operational efficiency and profitability for clients. You will be responsible for organizing, task shepherding, and setting deadlines for client projects, overseeing operations and team bandwidths, and working with a strategic lead to ensure timely delivery of deliverables. The position requires proven experience in client services operations within marketing, agency experience, and strong communication skills. Serotonin offers a competitive salary, benefits including health insurance and 401k (US only), remote work, flexible PTO, and parental leave.

Requirements

• Have 2+ years of experience in client services operations within marketing
• Have agency experience
• Have a proven track record of growing client relationships over time
• Have a strong understanding of digital marketing (SEO, paid media, CRO, etc.)
• Have strong communication and collaboration skills

Responsibilities

• Be ultimately responsible for on-time delivery of client work
• Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis
• Manage a tight client operations process, from kickoff to closure
• Actively work with a Sr. Marketing Director on their accounts to determine project management needs
• Set deadlines, keep project management software up to date, follow up with internal and external teammates to maintain operational efficiency
• Shepherd the internal team to maintain deadlines
• Be the second responder for client channels
• Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties
• Own weekly updating of OKR’s, KPI’s, and meeting agendas
• Create monthly client business reviews
• Distribute major strategic documents to Marketing Directors and / or strategic advisors
• Flag any and all delivery issues to leadership team for input / problem solving

Benefits

• Competitive Salary
• 401k (US Only)
• Health Insurance (US Only)
• Remote Work Environment
• Flexible PTO
• Maternity/Paternity Leave