Website Coordinator APAC

⚡ WHO WE ARE:

Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.

Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.

Values😍:

At D-EDGE we are driven by these 4 key values:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

At D-EDGE, we are looking for curious and involved people who want to innovate and disrupt the rapidly changing hotel market, people with a passion for digital and “Hotel Technology”, ready to solve complex problems and design innovative applications, joining an agile and “bottom-up” structure where everyone is in charge.

• Assist in the project management of websites being developed for APAC and Japan clients.
• A high degree of accuracy and great attention to detail
• Basic understanding of website development and content management systems.
• Ability to work independently, set short-term priorities, and make good decisions
• Ability to speak, read, and write Japanese language at a business level, as you will be required to liaise with internal stakeholders in the Japan Head Office and handle business documents in their native language.
• Ability to follow procedures and policies
• Ability to perform repetitive duties with a high degree of accuracy
• Manage relationships, and requests, and ensure quality delivery for our customers: - Assist clients in supporting them to understand how to use website components. - Assist clients in answering their requests and autonomously solving basic technical tasks or more sophisticated tasks with the support of developers. - Provide on-call web support/customer service to both APAC and Japanese-speaking customers.
• Ensure the project team, including management as appropriate, is continually updated, including successes, issues, concerns, and feedback
• Ensure the use of best practices and apply lessons learned from previous projects
• Work with the QA team through deployment; must have prior experience doing QA/QC (quality control) on websites
• Maintain an understanding of industry trends and research industry-related media
• Able to do minor translations/localizations (in English and Japanese) for clients’ website content and other communication materials
• Skills and Experience
• Some working experience on websites will be a plus
• Familiarity with navigating through different pages of a website
• Familiar with Content Management Systems like Drupal, WordPress, etc
• Good communication skills in both English and Japanese language proficiency are a must to liaise with Japanese-speaking clients and project stakeholders.
• For the Japanese language proficiency, at least a JLPT N1 or native level as you will be required to communicate frequently with Japanese clients and stakeholders.