Website Coordinator APAC

Summary

Join D-EDGE, a leading hotel distribution technology provider, in developing online visibility and sales for hotels worldwide. As a project management assistant, you'll work on website development projects for APAC and Japan clients, ensuring quality delivery and managing relationships with customers.

Requirements

• Basic understanding of website development and content management systems
• Ability to work independently, set short-term priorities, and make good decisions
• Ability to speak, read, and write Japanese language at a business level, as you will be required to liaise with internal stakeholders in the Japan Head Office and handle business documents in their native language
• Ability to follow procedures and policies
• Ability to perform repetitive duties with a high degree of accuracy
• Work with the QA team through deployment; must have prior experience doing QA/QC (quality control) on websites
• Able to do minor translations/localizations (in English and Japanese) for clients’ website content and other communication materials
• Some working experience on websites will be a plus
• Familiarity with navigating through different pages of a website
• Familiar with Content Management Systems like Drupal, WordPress, etc
• Good communication skills in both English and Japanese language proficiency are a must to liaise with Japanese-speaking clients and project stakeholders
• For the Japanese language proficiency, at least a JLPT N1 or native level as you will be required to communicate frequently with Japanese clients and stakeholders

Responsibilities

• Assist in the project management of websites being developed for APAC and Japan clients
• A high degree of accuracy and great attention to detail
• Manage relationships, and requests, and ensure quality delivery for our customers: - Assist clients in supporting them to understand how to use website components. - Assist clients in answering their requests and autonomously solving basic technical tasks or more sophisticated tasks with the support of developers. - Provide on-call web support/customer service to both APAC and Japanese-speaking customers
• Ensure the project team, including management as appropriate, is continually updated, including successes, issues, concerns, and feedback
• Ensure the use of best practices and apply lessons learned from previous projects
• Maintain an understanding of industry trends and research industry-related media