Website Designer Coordinator

Summary

Join Cloudbeds, a leading hospitality technology company, as a Website Designer (Coordinator) and contribute to creating exceptional websites for our global clientele. This remote position offers a unique opportunity to work with a diverse team, utilizing your design skills and customer service expertise. You will conceptualize and build high-quality websites, manage projects, and collaborate with colleagues to ensure timely delivery. The role requires strong communication, problem-solving abilities, and experience with website design and development tools. Cloudbeds provides a comprehensive benefits package, including remote work flexibility, paid parental leave, professional development opportunities, and more.

Requirements

• Fluent English
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection

Responsibilities

• Conceptualize and create high-quality, professional, hospitality websites for customers using the in-house website builder
• Manage website onboarding projects and service delivery timelines for multiple accounts
• Manage all records and maintain all task management systems related to website service delivery
• Directly work with and communicate effectively with diverse customer profiles through video calls, emails, and voice calls
• Collaborate with a team of website designers to deliver websites on time
• Assist with website service scoping or questions from potential customers
• Investigate website errors or support issues; research and suggest website service improvements
• Manage internal escalations and coordinate with internal teams to provide website onboarding updates or resolve customer concerns
• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
• Use graphic design tools to create visual elements aligned with customers' branding
• Research and develop content to build websites quickly
• Provide genuine customer service to customers worldwide
• Resolve and handle customer complaints
• Stay up-to-date with website trends and development techniques effective in engaging consumers
• Handle multiple deadline-driven pressures
• Participate in developing website service improvement processes and projects

Preferred Qualifications

• 1+ years of Website Design and Development experience
• 1+ HTML and CSS experience
• Experience with Adobe Photoshop and Canva
• Experience with CMS such as WordPress or Drupal or Duda
• Background in customer service or professional services onboarding

Benefits

• Remote First
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Therapy + coaching sessions (limited per year)
• Access to professional development, including manager training, upskilling and knowledge transfer