Website Project Manager

Summary

Join Kanopi Studios as a Website Project Manager and lead WordPress projects from initiation to completion. Manage multiple projects, serve as the primary client contact, and ensure smooth communication and exceptional service delivery. Collaborate with cross-functional teams, including UX/UI designers, developers, and strategists. This intermediate-level role demands 3–5 years of digital agency project management experience with WordPress projects. You will oversee project budgets, timelines, and quality, while fostering positive client relationships. The position is 100% remote, but requires US or Canada residency and Pacific Time Zone availability.

Requirements

• Have 3–5 years of digital agency project management experience, including leading WordPress projects
• Confidently manage the full life cycle of a web build project, as well as long-term client support engagements
• Be familiar with the rhythms of agile workflows, ticketing systems, and client documentation, and can help teams stay focused and aligned
• Be aware of best practices in website performance, configuration, and development fundamentals
• Know how to balance scope, timelines, and budgets without compromising quality or team morale
• Superior time management skills to stay on top of your workload and the team members’ you are managing
• Be skilled in resourcing development project needs, and understand how to match the right roles to project requirements
• Set clear priorities, communicate shifts effectively, and keep both internal teams and client stakeholders in sync
• Be proactive, empathetic and confident communicators who listen deeply, explain clearly, and follow through consistently
• Work well under pressure and can juggle multiple fast-paced projects while maintaining attention to detail and calm communication
• Bring a proactive, solution-oriented mindset to day-to-day delivery, risk mitigation, issue tracking, and change management
• Possess strong problem-solving skills, emotional intelligence, and initiative, and genuinely enjoy helping others succeed
• Have a passion for the web, for open source platforms like WordPress, and for working with a bunch of fun, thoughtful people
• Have experience managing and working with distributed project teams and thrive in a remote-first, collaborative environment
• Be located in and available to work during core Pacific Time Zone hours
• This is a full-time position
• The salary range for this position is $58,000 – $77,225 - the range is broad, but it is commensurate with experience, aligned with current members of our team with similar experience, and may shift a bit depending on your geographic location
• This is a 100% remote role, but you must live and be able to work in the US or Canada

Responsibilities

• Manage multiple projects across the build and support spectrum with varying complexity and client needs
• Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery
• Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment
• Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management
• Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account
• Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language
• Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities
• Facilitate project and client onboarding, kickoff calls, and transitions between build and support
• Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward
• Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed
• Support the internal team by handling "quick win" WordPress site configurations and content entry prior to escalating to the development team
• Collaborate with clients and internal teams to resolve blockers and anticipate needs
• Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise
• Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff
• Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress
• Flag risks early and collaborate to resolve and mitigate issues
• Expedite urgent requests and help triage issues quickly, particularly within support accounts
• Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency
• Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture
• Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed

Benefits

We offer a comprehensive range of health, professional, remote workspace, and other fun benefits for all full time US and Canadian employees