Website Specialist II

Summary

Join GoDaddy's Website Design Services team as a Website Specialist II and guide customers through their website building journey using Standard and Premium WP plans. This pivotal role requires providing exceptional support, from initial consultation to publishing. You will conduct comprehensive consultations, offer expert WordPress guidance, and collaborate with team members to resolve issues. The position may be hybrid or fully remote, depending on your manager's decision. This role is not available in several states. GoDaddy offers a range of benefits, including paid time off, retirement savings options, bonuses, health benefits, and parental leave.

Requirements

• 3 years of Customer Service experience
• Some level of understanding of WordPress, with ability and willingness to learn more, including but not limited to complex functionalities
• Excellent communication skills, with the ability to convey complex technical information in a clear and understandable manner
• Strong problem-solving skills and the ability to manage multiple customer interactions simultaneously
• Demonstrated ability to work independently and collaboratively within a team
• High attention to detail and commitment to delivering exceptional customer service

Responsibilities

• Serve as the point of contact for customers purchasing Standard WP and Premium WP plans, ensuring a seamless and supportive website building experience
• Conduct comprehensive consultations and reviews to understand customer needs and provide tailored solutions and recommendations
• Assist customers through various communication channels, including phone calls, emails, text messages, and chats, maintaining a high standard of professional and effective communication
• Offer expert-level guidance on WordPress and its functionalities, ensuring customers can leverage the platform to its full potential
• Collaborate with other team members and departments to resolve complex technical issues and ensure customer satisfaction
• Maintain detailed records of customer interactions and feedback to contribute to the continuous improvement of services
• Stay updated with the latest trends and technologies in web design and development to provide cutting-edge advice and solutions

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave