TerrAscend is hiring a
Wellness Associate

Summary

Join our team as a Part Time Wellness Associate and provide compassionate, friendly, and professional customer services to our patients. Assist patients with cannabis recommendations through product selection, affects, potency, dosing, methods of consumption, and administration.

Requirements

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays

Responsibilities

• Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration
• Management of patient records through the systems
• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate
• Maintain knowledge of state regulatory requirements and guidelines
• Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security
• Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs
• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Complete the required state mandated training program
• Any other tasks assigned by Management

Benefits

$16/hr w/ additional tips not included in base pay listed