WordPress Developer

Summary

Join GoDaddy's WordPress Premium Support team as a remote WordPress Developer in Serbia and provide fast, professional, and exquisite service to customers. You will troubleshoot user interface issues, manage technical aspects of WordPress, perform theme and plugin audits, and manage databases. Excellent customer service via email and tickets is crucial, along with effective cross-departmental communication. This role requires a minimum of two years of WordPress experience and familiarity with debugging tools, CSS modifications, and MySQL. The position involves 24/7 rotating shifts, including evenings and weekends. GoDaddy offers various benefits, including paid time off, retirement savings, bonuses, health benefits, and parental leave.

Requirements

• Minimum of two year’s experience in working with WordPress
• Must be comfortable working with debugging tools in different browsers
• Ability to understand and perform CSS modifications in order to ensure consistent style across platforms and browsers
• Understand the concept of MySQL, familiar with phpMyAdmin and the WordPress database structure
• Basic knowledge of SSH
• Patience and determination to help less technical customers with their website issues

Responsibilities

• Assist with user interface troubleshooting (HTML, CSS, JavaScript and PHP)
• Ensure a high-efficiency in managing all technical aspects of the WordPress
• Experience in WordPress theme and plugin audits (Troubleshooting plugin and theme conflicts) and plugin and theme installation is vital
• Have experience in Database Management (MySQL)
• Serves as the liaison for all GoDaddy call center employees in regards to any WordPress related question/issue
• Provide excellent customer service via email and tickets, following up in a timely manor and showing empathy toward the customer
• Be able to interact with, and communicate effectively across departments within various levels of the organization to properly handle customer issues

Preferred Qualifications

• Experience in using a ticket system to answer and resolve Customer issues
• Experience working toward KPI's and Net Promoter Score (NPS)
• Experience in working with WooCommerce and its add-ons is a plus
• Experience with website speed optimization

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave