XM Strategy

Summary

Join Qualtrics as an XM Strategist - Enterprise and contribute to the success of the company's sales team by leveraging your expertise in experience management. You will engage in pre-sales activities, provide strategic guidance to customers, and influence go-to-market strategies. This role offers opportunities to work across specialized verticals and gain exposure to various areas within the XM umbrella. You will collaborate with sales teams, influence product positioning and messaging, and contribute to thought leadership content.

Requirements

• College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.). Graduate degree preferred
• Experience working in or with enterprise teams owning CX, EX or MR functions within name-brand organization
• Experience consulting on the design and implementation of Experience Management (XM) Programs - Employee or Customer
• A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
• A strong understanding of industry trends and an ability to articulate for the layperson
• Demonstrated ability to persuasively communicate complex concepts at the highest level  within organizations and an ability to build relationships with strategic decision makers

Responsibilities

• Work directly with sales teams pursuing key deals across quarters and years. These deals could range from large dollar deals with significant impact on short-term company performance to important industry leaders who prefer to take a crawl-walk-run approach to XM. Either way, your expertise and guidance will be essential to effectively meeting our customers' needs
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers
• Influence go-to-market strategy for XM
• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices, we take pride in creating an open and collaborative work space
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team