XM Strategy

Summary

Join Qualtrics as an XM Strategist and become a subject matter expert, supporting sales teams in closing key deals and expanding pipeline. You will serve as a strategic partner, helping customers build their experience management vision and design roadmaps. This role offers opportunities to work across various verticals and gain exposure to different areas within the XM umbrella. Responsibilities include working directly with sales teams, engaging with existing customers, and acting as a guide for service delivery teams. You will also influence go-to-market strategy by providing guidance on product positioning, competitive intelligence, and thought leadership content.

Requirements

• College degree in a related field (e.g. Psychology, Business, Social Sciences, Economics, etc.)
• Experience working in or with enterprise teams owning CX, EX or MR functions within name-brand organization
• Experience consulting on the design and implementation of Experience Management (XM) Programs - Employee or Customer
• A strong knowledge of survey/assessment design, change management consulting, and quantitative or qualitative data analysis
• A strong understanding of industry trends and an ability to articulate for the layperson
• Demonstrated ability to persuasively communicate complex concepts at the highest level within organizations and an ability to build relationships with strategic decision makers

Responsibilities

• Work directly with sales teams pursuing key deals across quarters and years
• Engage with select existing customers who have the potential to act as flagship advocates and are wanting to significantly expand their license within or across XM categories
• Act as a support / guide to the service delivery teams (internal and ecosystem) in key flagship accounts and as a trusted advisor to the C-suite / budget holders of our most valued customers
• Provide guidance to the PMM team on product positioning and messaging, competitive intelligence and key trends influencing how we position and grow
• Provide guidance to the teams responsible for unlocking barriers to growth in this market (e.g. accessibility, security, procurement frameworks) and work with these groups to proactively address critical issues
• Provide guidance on thought leadership content to help build our brand in market. Be a visible, strategic thought leader at our most strategic customer events

Preferred Qualifications

Graduate degree

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• In our offices, we take pride in creating an open and collaborative work space
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
• A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria