Senior Product Manager

Summary

Join SMG, a leading experience management (XM) provider, as a Senior Product Manager to shape the future of XM by leveraging AI and driving innovation. You will lead a cross-functional product trio, collaborating with various teams to deliver valuable solutions. Responsibilities include defining product strategies, writing requirements, building roadmaps, and mentoring team members. The ideal candidate possesses 5+ years of product management experience in B2B SaaS or data/AI-focused products, a strong technical foundation, and excellent communication skills. SMG offers a remote-first work environment with flexible arrangements, unlimited PTO, and a values-driven culture.

Requirements

• 5+ years of product management experience, ideally in B2B SaaS or data/AI-focused products
• A strong technical foundation, including experience working with engineering teams to ship scalable software and/or AI-powered features
• Curiosity and experience with generative AI, ML, or automation tools —especially in the context of product development or customer experience
• Excellent communication skills for aligning stakeholders, translating complex systems into simple user-centric solutions, and influencing without authority
• Proven ability to manage a product lifecycle end to end: strategy, development, launch, and iteration
• Bachelor’s degree or equivalent experience required

Responsibilities

• Serve as the Product Management lead in a cross-functional Product Trio (Product Management, Design, Engineering), dedicated to 2–3 development teams
• Collaborate across the organization (Marketing, Sales, Client Success, Finance, Legal, Privacy) to understand constraints and deliver viable, valuable, and technically sound solutions
• Leverage AI to enhance ideation, prioritization, and development workflows where appropriate
• Define clear product strategies with measurable North Star Metrics and goals, and break them down into Initiatives, Epics, and Stories using SMG’s Product Operating Model
• Write clear, technically-informed requirements that accelerate delivery and reduce ambiguity
• Build and maintain domain roadmaps, championing alignment between technical capabilities, user value, and business outcomes
• Define success metrics up front, validate solutions post-launch, and continuously improve based on insights
• Develop and maintain product documentation and evangelize your product internally and externally
• Serve as a mentor on product and technical depth, helping elevate the overall team capability

Benefits

• Remote-first, with tech provided and flexible work arrangements
• Unlimited PTO to support work-life balance