Academic Support Advisor I

Summary

Join Chamberlain University as an Academic Support Advisor I and promote student success through comprehensive advising. You will assist students with registration, advocate for their needs, advise on university policies, and proactively identify at-risk students. This role requires close monitoring of student progress, utilizing data systems to track enrollment and graduation information. You will coach students, maintain knowledge of academic programs and policies, and promote self-service tools. Collaboration with other departments is essential to optimize student support. The position requires a Bachelor's degree, 1+ year of higher education experience, and exceptional customer service skills.

Requirements

• Bachelor's Degree
• 1+ year of experience in Higher Education
• Mandated hours: Tuesday-Friday: 11AM-8PM CST, Saturday: 8AM-5PM CST, Sunday-Monday: Off
• Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• PC skills in Microsoft Office, internet applications, and database

Responsibilities

• Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program)
• Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals
• Advise students on university policies and procedures, program requirements, and related academic matters
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies
• Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems
• Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary
• Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state
• Promote student self-service tools during advising interactions
• Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution
• Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization
• Collaborate with other departments and functional areas to deliver an optimal student

Preferred Qualifications

Experience with Student Information Systems

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays