Access Counselor

Summary

Join Brave Health, a community-based startup, as a full-time, remote Access Counselor! Working a 10am-7pm ET shift, you'll focus on driving patient engagement through various communication channels. Your responsibilities include answering calls and texts, managing patient charts, scheduling appointments, verifying insurance, and providing administrative support. This role requires 1-3+ years of patient-facing experience in healthcare, excellent customer service skills, fluency in both English and Spanish, and knowledge of Google and EHR systems. All equipment is provided. Brave Health is an equal opportunity employer.

Requirements

• 1 - 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred
• Experience with patient accounts in a healthcare setting
• Ability to communicate and interact appropriately with patients and staff both verbally and in writing
• Excellent customer service skills
• Strong attention to detail
• Ability to maintain a calm and professional demeanor during all interactions both externally and internally
• Comfortable with routinely shifting demands
• Knowledge of google as well as electronic health record systems
• Spanish-speaking REQUIRED (must be fluent in both English and Spanish)
• Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility

Responsibilities

• Answer incoming calls and SMS’s from patients as well as clinicians
• Assist in fielding voicemails and e-mails
• Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information
• Schedule patient appointments for new patient BPS assessments, medication management, and intake information
• Verify patient insurance to confirm eligibility for Brave services
• Assist patients with minor questions and troubleshooting to ensure a seamless virtual care delivery process
• Step in as needed to provide administrative support throughout the patient journey
• Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions; implement solution; escalate unresolved problems as needed
• Coordination with other departments and/or teams as needed
• Support the outreach team with outreaching patients under direction of supervisors
• Other duties as assigned

Preferred Qualifications

Call center experience

Benefits

Fully remote; all equipment will be provided