Account And Project Management Associate

Summary

Join Herman-Scheer, a brand consultancy, as an Account & Project Management Associate! You will oversee project execution and operational excellence across creative, strategy, and research initiatives. This role blends account and project management with hands-on creative production, ensuring seamless client asset delivery. You'll manage timelines, coordinate teams, and produce high-quality creative outputs, focusing on both internal efficiency and client satisfaction. The ideal candidate is highly organized, detail-oriented, and self-sufficient, with strong communication and problem-solving skills. This position offers a competitive salary, comprehensive benefits, and the opportunity to work with a talented team on impactful projects.

Requirements

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Understanding of creative production processes and proven record of successfully delivering creative work (ie. campaigns, design assets, ads, social content, etc.)
• Proficiency in data analysis and reporting tools
• Understanding of digital marketing strategies and tools
• Ability to manage multiple projects and prioritize tasks effectively
• Experience in account or project management
• Familiarity with CRM systems and project management software

Responsibilities

• Serve as a main point of contact for client communications and needs
• Working with the core team, build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, including contract updates and renewals
• Create and manage end-to-end project plans from estimate creation through successful delivery
• Be the steward of a project: be the keeper of all of its details and provide clarity and confidence to all parties (external and internal). Liaison with exceptional written and verbal communication
• Lead all aspects of project-related client communication, including feedback, project status, timeline, etc. This includes setting up meetings, feedback documents, sharing follow-up notes and sharing creative for review and delivery
• Facilitate the creative production process by ensuring HS team (including freelancers) are set up to deliver exceptional work. This includes compiling brief materials, communicating scope and timeline expectations, and facilitating client feedback throughout the lifetime of a project
• Drive project progress by ensuring key milestones are met and tasks get done in the allocated time frame
• Proactively check-in with team members to address road blocks before they arise
• Ensure client delight by informing them about what to expect and how HS work creates impact
• Collaborate with senior team members to help evolve our processes and creative operations
• Maintain and update accurate client records, including contact information, contract details, and communication history, within the CRM system

Preferred Qualifications

Tech-forward and AI-curious: consistently seeks smarter, faster, and more innovative ways to execute tasks using the latest tools and technologies

Benefits

• 100% medical, vision, and dental coverage
• 15 days of PTO and 6 sick days
• Employer-Sponsored Life Insurance coverage
• Employer-Sponsored Short Term Disability Insurance
• Employer-Sponsored Employee Assistance Program (EAP)
• $50/month Health & Wellness stipend + $50/month Work From Home stipend
• $600/year Learning & Development stipend
• $250 initial WFH set-up benefit
• HS Winter Break (week between Christmas and New Years)
• Apple computer and gear
• Work alongside great people, doing great work for great clients