Associate Account Manager

Summary

Join OpenX's Demand Platform Operations team as an Associate Account Manager, co-responsible for ensuring customer success and revenue growth with DSP partners. You will work closely with Account Directors and internal teams to manage relationships, technical integrations, and business health. This role requires 2-4 years of experience in ad tech account management, a strong understanding of programmatic advertising, and excellent analytical and communication skills. You will build and maintain relationships with DSP partners, lead onboarding processes, and create business reviews. OpenX offers a competitive salary, bonus, equity, and benefits. The ideal candidate is highly analytical, customer-focused, and a strategic thinker with experience in RTB exchange optimization.

Requirements

• 2-4 years experience in an account coordination or account management role within ad tech, programmatic, or closely related digital media industry, directly responsible for running a book of business across a series of accounts
• Clear understanding of OpenX’s business and position in the market
• Demonstrated strong ability in problem solving and technical troubleshooting
• Customer-first mindset, willingness to go above and beyond to service end clients
• Skilled in reviewing complex reporting with the ability to use data and reporting tools to solve problems and identify opportunities
• Strong ability to engage external clients, lead client conversations, and grow relationships
• Very organized & strong desire to manage multiple accounts with competing priorities & timelines; ability to manage multiple projects to tight deadlines with great attention to detail
• Excellent written, oral communication and presentation skills
• Strong team player, as well as an efficient individual contributor
• Proficient knowledge of Excel, PowerPoint, Word is a must
• BA / BS degree or a equivalent work experience

Responsibilities

• Work closely with a team of Account Directors and Platform Partnerships teams to drive demand partner relationships with strategic clients who leverage OpenX products, supporting the technical integrations, supply requests, upsell opportunities, and revenue growth strategies of those accounts
• Independently own & run a core book of Demand Platform relationships, providing the highest level of customer satisfaction by understanding each DSP’s unique technology & core focuses
• Lead or support the on-boarding process for new DSP partners; have strong knowledge of OpenX offerings and process to help expedite the onboarding process
• Support the growth of established DSP partners around all key areas (reporting, deal creation, troubleshooting, discrepancy, support) and lead cross-functional efforts to identify and solve any issues
• Build quarterly and annual business reviews including data pulls, analysis, and building PowerPoint decks
• Work with internal teams to maintain and update relevant documentation on OpenX offering for our DSP partners
• Identify issues and maintain/update DSP demand team training materials

Preferred Qualifications

Good understanding of RTB exchange optimization, supply-side technical capabilities and opportunities, and strong analytical skills

Benefits

• Bonus
• Equity
• Benefits