Associate Account Manager

Summary

Join Vetcove's growing Brand Partnerships team as an Associate Account Manager and support the maintenance of relationships with major partners. You will provide marketing campaign expertise and project management to deliver exceptional customer service. This role involves building and managing key client relationships, acting as a platform and product expert, and managing the campaign lifecycle. You will report to a Senior Partner Account Manager, focusing on supporting them with major partners and potentially managing smaller accounts independently. The ideal candidate is analytical, detail-oriented, collaborative, and thrives in a client-facing role within a high-growth environment. Success requires strong project management skills and a focus on client service.

Requirements

• 1+ Years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Experience in developing client facing reports with actionable insights and recommendations
• Experience in developing and presenting data analyses and partner business reviews
• Experienced in compiling, documenting and communicating client requirements to internal stakeholders (e.g., Finance, C-Suite, Engineering)
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel

Responsibilities

• Act as the main point of contact for all client day-to-day communication and oversight
• Collaborate with the Senior Partner Account Manager on recurring client tasks
• Project manage campaign execution to ensure all campaign requirements and timelines are met
• Generate and analyze detailed campaign reporting; provide detailed insights and analysis for clients and suggest optimization strategies for increased performance
• Work collaboratively with data scientists and other account managers to craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Educate and guide new and existing clients on best practices, on-board new clients and proactively address areas where improvement is needed
• Nurture relationships to be sure they understand Vetcove’s value and how we can fit into long term strategy

Preferred Qualifications

• Experience in Tableau or other database visualization tools
• Interest in client relationship building and willingness to travel for client-facing events
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment