Associate Technical Project Manager

Summary

Join Tillster, a global leader in digital ordering and customer engagement solutions, as an Associate Technical Project Manager. This remote position, based in Mexico, requires fluency in Spanish and English. You will support a portfolio of Tillster customer projects, manage content changes, and build strong relationships with customers. The role emphasizes customer satisfaction, account retention, and revenue growth. You will work closely with internal and external teams, ensuring projects are delivered on time, within scope, and at cost. This position requires a technical background, project management experience in the restaurant industry, and strong interpersonal and communication skills.

Requirements

• Spanish and English – Fluent in both required
• Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
• Be maniacally focused on customer service, satisfaction, and success
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability
• Be highly organized; must manage complex lists of objectives, sequence, and priority
• Demonstrate impeccable attention to detail
• Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up
• Possess strong technical/technological prowess
• Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies
• Technical background  A MUST Software Engineering Experience a must
• Degree in Computer Science or Engineering required

Responsibilities

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity
• Develop and maintain project plans, schedules, and milestones
• Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships
• Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost
• Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner
• Predictive escalation of pending customer satisfaction issues
• Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels
• Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered
• Work with Product Management to create visibility to upcoming product and services-based opportunities
• Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team
• Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content
• Undertake acceptance testing of product/menu developments and related changes
• Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management
• Other duties as needed, required, or directed

Preferred Qualifications

1-2 years of Project Management experience within the restaurant industry

Benefits

• Mexico Expected base salary range Negotiable based on experience . Total starting compensation will be determined based on all lawful criteria, Company policy and best practices
• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services
• Holidays: The company observes ten (10) paid holidays per calendar year
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities