Account And Strategy Director

Summary

Join Collectively, a global leader in influencer marketing, as an Account + Strategy Director. This leadership role involves managing 2-5 client accounts, generating $5MM-$10MM in annual revenue, and overseeing a team. You will be responsible for client relationship management, strategic planning, and team mentorship. The ideal candidate possesses at least 8 years of relevant experience, including 4 years in people management, and a proven track record of success in managing large client accounts. Collectively offers a comprehensive benefits package including medical, dental, vision, 401k matching, and a remote-first work environment. The salary range is $150,000 to $172,500.

Requirements

• At least 8 years related experience in a client-facing role at a social or influencer agency, with at least 4 years in a people management role
• Experience representing their agency in an Inner Agency Team (IAT) environment
• Demonstrated ability to negotiate complex partnerships and navigate challenging client services situations with maturity and leadership
• Significant client-facing experience with senior level, Fortune 500 marketers
• Demonstrated success as a people-manager and team-builder with diplomacy and collaborative approach to cross-functional team directing/leading
• Demonstrated success growing and retaining seven-figure, multi-year client accounts and relationships
• Demonstrated organic social media, paid social, and influencer marketing strategy expertise
• Demonstrated ability to manage through significant ambiguity and change
• Strong organization skills with attention to detail and excellent follow-through
• Exceptional communication skills—both internally and externally, written and verbal
• Ability to work efficiently across a variety of tasks and manage time appropriately for projects
• At home in a rapidly-changing, fast-paced working environment; thrives on change
• Collaborative working style with positive attitude and enthusiasm for making great work happen

Responsibilities

• Leads and directs the client relationship management day to day and sets the tone for client services success on your accounts–balancing both the staff experience and the client perspective
• Leads and directs the application of our influencer marketing services and solutions for senior marketers, helping provide ongoing expertise and thought-leadership, pushing clients to see broader roles for creator marketing within their marketing plans, and supporting longer-term planning with clients that reinforces Collectively unique value proposition as a specialized influencer/creator agency
• Strategic client partner and conflict manager capable of translating client servicing needs into successfully sold through influencer strategies and scopes that our internal teams are capable of delivering
• Represents Collectively on IAT (Inner Agency Teams) helping support integrated marketing plans and advocating for creator marketing best practices in a 360 marketing planning + execution environment
• Building client confidence in the agency, earning trust, and leading challenging client conversations diplomatically
• Provide client services leadership day to day for the CP and cross-functional teams, helping to navigate stickier or trickier situations; leaning in directly to expedite or accelerate solutions, interfacing directly with senior clients to align on mutual solves for ways of working on timelines/expectation management inline with our servicing philosophy and code
• Escalate client relationship challenges to business leadership, sets context and collaborates on solutions
• Facilitate and support direct reports (Client Partnerships team) and dotted line staff (Production, Analytics, Creative) to be successful in their roles delivering account strategy & services, focusing on staff retention and supporting skill growth
• Accountable to core deliverables, this role actively plans and provides guidance & feedback, consistently helping the team meet or raise the bar on quality (Directly Accountable: Proposals, QBRs, Performance Reports, POVs; Consultative: Creator Lists, Briefs, Content)
• Directs & leads team inputs and success on tasks across operational workflows (contracting, budgets, staff plans, hours tracking)
• Synthesizes challenges or themes across accounts and proactively engages with functional leadership to evolve or pivot
• Leads and sets tone for cross-functional teams–an internal champion and client champion who often bridges the two groups
• Provide client services support for navigating stickier or trickier situation; interfacing directly with senior clients to align on mutual solutions for ways of working on timelines and expectation management inline with our servicing philosophy and code
• Consult into Client Partnerships functional philosophies, best practices, processes, deliverables and tools, as led by our CEO/ Head of Client Partnerships or VPs
• Consult on resourcing, hiring and team and prioritizations
• Set the account partnership and influencer programming strategies including client satisfaction planning, growth opportunities, “land & expand” strategies and day to day campaign success
• Manage and support direct reports in the successful creation, production and timely delivery of successful RFPs, Briefs, incremental opportunities, wrap reports and/or other key client partnership deliverables throughout the course of the client journey–in line with client expectations
• Proactively seeks out and guides the team to develop unique, innovative and boundary-pushing opportunities for client partners
• Review & refine client communications, POVs, or deliverables to ensure they meet quality standard and are winning in market (retaining/improving as the space shifts)
• Collaborate closely with Production and Performance & Analytics leadership colleagues to inform, iterate and improve service offerings and processes
• Collaborate closely with business leadership and delivery leadership, including the CEO and COO, to improve overall account profitability strategies and to iterate on services models that best support client needs and expectations of day-to-day cross-functional account team operations

Benefits

• Medical, Dental & Vision
• Supplemental Insurances
• 401k Matching
• Monthly Wellness Stipend
• Remote-First
• Flex Fridays
• Step Up Recognition Program
• Collectively Employee Resource Groups (ERGs)
• Virtual & In-Person Events
• Generous Allotment of Sick Days
• Birthday PTO