Account Director

Summary

Join Panorama Education as an Account Director and oversee a portfolio of high-value accounts, exceeding $100k in annual recurring revenue. You will cultivate relationships with key stakeholders in large school districts, ensuring Panorama's solutions meet their goals. This role demands strategic relationship building, identifying growth opportunities, and delivering measurable value in complex environments. Proactive engagement and long-term retention are crucial, requiring up to 30-40% travel. The position requires a seasoned account management professional with a proven track record of success in renewals, upselling, and client retention. Panorama offers a competitive salary and benefits package.

Requirements

• Proven experience expanding networks within client organizations to include executive stakeholders and strategic contacts, creating a strong foundation for account growth and client retention
• 5+ years of some combination of Account Management, Ed-Tech Account Management, and/or education leadership experience, with a strong focus on managing high-value accounts and a track record of success in renewals, upselling, and client retention for ARR accounts >$100k
• Skilled in using data to inform client strategy and engagement, and comfortable analyzing adoption metrics, usage data, and other key performance indicators to deliver proactive client support
• Experience presenting to and influencing executive stakeholders, with an ability to communicate Panorama’s value and strategic impact effectively
• Demonstrated ability to take full ownership of a portfolio, balancing retention and growth goals and ensuring outstanding client outcomes
• Thrives in a fast-paced environment, comfortable with ambiguity, and able to adapt to changing priorities as Panorama grows

Responsibilities

• Identify and cultivate relationships with key decision-makers and influencers across client organizations, expanding Panorama’s reach within each account. Facilitate introductions and build engagement with cross-functional stakeholders to ensure full client support and value realization
• Lead the renewal process with a strategic, consultative approach to secure timely contract renewals and identify upsell opportunities within existing accounts. Understand and navigate budget cycles, funding sources, and contract preferences
• Conduct Executive Business Reviews (EBRs) and Outcome Reviews, demonstrating how Panorama’s solutions drive results aligned with client goals and KPIs. Use client data to reinforce value and identify areas for further improvement and growth
• Build comprehensive, data-driven account plans that align with customer goals and map out proactive strategies for engagement, adoption, and expansion
• Leverage client adoption metrics, engagement data, and customer feedback to tailor account strategies, prioritize high-impact activities, and ensure clients fully adopt Panorama’s platform
• Partner with Sales, Customer Experience, Product, and other teams to deliver cohesive support to clients, streamline handoffs, and continuously improve client outcomes

Benefits

• Base salary of $126,400 with an OTE of $158,000
• Annual bonus or commission awards
• Equity awards
• Region-specific health and welfare benefits
• Remote work options