Account Director/Senior Account Director

Summary

Join Bounteous' growing Client Service team as an Account Director! You will build strong client relationships, ensuring reliance on our products and services. This role involves strategic account management, leading client initiatives, and driving client satisfaction and retention. You'll act as the key liaison between Bounteous and our clients, managing contracts, and ensuring successful project delivery. The ideal candidate possesses strong communication and negotiation skills, along with experience in client service or account management. Bounteous offers a competitive salary and a supportive, inclusive work environment.

Requirements

• BA/BS degree or equivalent consulting agency experience
• 7+ years of client service, digital media, digital/analytics sales, or account management experience
• Excellent verbal and written communication skills
• Ability to manage multiple projects and attention to detail

Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
• Protect and grow client accounts; act as the key liaison between us and the client
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model
• Intimately understand the client objectives and brand
• Develop and maintain effective key client relationships
• Articulate and hold the full-range of client leaders’ concerns and acts as a client partner
• Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
• Facilitate and execute proper customer contracts and agreements
• Assure proper collections by review and reconciliation
• Develop, coordinate, and implement strategic digital initiatives
• Benchmark state-of-the-art practices and influence profit and service improvements
• Direct the client and team towards the best solutions
• Understand the scope of programs as defined by the business requirements and budget process
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
• Develop and prepare client scorecards and dashboards to show high-level results and trends
• Provide clients with reporting, analytics, and consultation that is relevant and actionable
• Assist in pitch, closing, and negotiating contracts
• Add and/or expand business each quarter

Preferred Qualifications

• Excellent listening, presentation skills, negotiation skills
• Deliver client focused solutions based off client goals

Benefits

• $93,000 - $125,000 a year
• Opportunity to participate in several Team Member Networks (employee resource groups)
• Visa sponsorship for eligible candidates
• Remote work