Newfront is hiring a
Account Coordinator in Worldwide

Summary

This position is a full-time, hourly role as a coordinator for commercial property and casualty clients on the Life Sciences Team at Newfront. The role involves managing various workflows, preparing and reviewing client communications, assisting in renewal processes, and executing data entry and maintenance tasks.

Requirements

• Solid communication skills: writing and presentation preparation
• Excellent telephone etiquette for customer service environment including listening without interrupting, using a clear and audible voice and responding calmly and professionally
• Intermediate knowledge and use of standard features Microsoft Office
• Ability to be resourceful, take initiative, and work to solve problems
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues. Must also work independently
• Adaptability and flexibility to respond to client and team needs
• Strong time management skills
• Ability to learn and adopt and train use of technology systems and software applications
• Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies
• Ability to review internal/external deliverables to ensure accuracy

Responsibilities

• Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, and policy checking
• Prepare and review client communications and deliverables
• Coordinate and own the renewal process workflow for successful, timely execution
• Assist in the preparation and distribution of client deliverables
• Assist with placement of local clinical trial placements
• Manage certificate of insurance process, if necessary
• Prepare, process and distribute endorsements and invoices
• Monitor and resolve billing discrepancies and perform reconciliations
• Execute consistent and accurate data and information entry and maintenance in various systems including AMS 360, PandaDoc, Indio, Slack, etc
• Execute consistent and accurate database and document management processes and workflows
• Provide training to Account Assistants if necessary
• Perform other duties and special projects as assigned

Preferred Qualifications

• Minimum of 1 year of brokerage or carrier experience
• Minimum of 2 years in a comparable and/or relevant work environment
• Commercial insurance experience preferred

Benefits

• $45,000 - $77,000 a year
• The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $45,000 and $77,000/yr; however, base pay offered may vary depending on multiple individualized factors
• The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment