Shift4 is hiring a
Account Setup Coordinator in United States

Summary

The Account Setup Coordinator is responsible for assisting customers with forms, scheduling appointments, following up with customers, coordinating conference calls, and keeping updated with new features and installation procedures. They must have experience in account coordination, project management, or account management, strong organizational skills, attention to detail, technical aptitude, communication skills, ability to work in a team environment, and adaptability.

Requirements

• Experience in account coordination, project management, or account management
• Drive to provide world-class customer service
• Technical aptitude and willingness to continue to self-train and enhance knowledge of new technologies and services
• Strong organizational skills, attention to detail, follow-up skills, and thoroughness in completing tasks
• Ability to understand and monitor customer account activity and implement action plans as dictated by analysis
• Ability to understand, interpret, and educate customers on account services
• Ability to accept criticism and to deal calmly and effectively with high-stress situations
• Adaptability and flexibility to handle considerable variety in the workplace

Responsibilities

• Assist customers when filling out profit center forms, new account setup forms, and any necessary paperwork to implement or modify the customers’ Shift4 accounts
• Schedule appointments to complete the installation process
• Follow up with customers and ensure that they are satisfied with their account
• Coordinate conference calls to explain forms to relevant vendors and customers to ensure installation process is not delayed
• Understand and keep current with all of our technology solutions’ new features, functionality, and installation procedures