Account Coordinator

Summary

Join PDMI as a 340B Account Coordinator and work closely with Account Managers to service clients. You will assist with client onboarding, data management, training, operational coordination, documentation, and issue resolution. This fully remote position requires strong communication, attention to detail, and multitasking skills. You'll need an Associate's Degree or comparable experience and must complete 340B University within 18 months of hire. PDMI offers a collaborative environment, exciting challenges, and the opportunity to contribute to improving healthcare quality and efficiency. The company was voted a Best Employer in Ohio for four consecutive years.

Requirements

• Strong verbal and written communication skills
• Exceptional attention to detail
• The ability to thrive in a fast-paced environment
• Excellent multitasking abilities
• Troubleshooting and analytical skills
• A quality-minded and results-oriented mindset
• Team collaboration and independence
• Two-year Associate Degree, or comparable Pharmacy Tech experience/certification
• 340B University completion within 12-18 months subsequent to hire date
• Ability to develop a unique understanding of PDMI brand, products, and services
• Excellent Microsoft Office skills, including Outlook, Teams, Excel, and Word

Responsibilities

• Client Onboarding and Program Setup : Assist with obtaining client data, reviewing implementation forms, setting up program access, and configuring reporting parameters
• Data and Feed Management : Monitor, verify, and coordinate client data feeds, including SFTP setup and ensuring accuracy and completeness
• Training and Support : Provide training to clients and pharmacies on proprietary reports and point-of-sale programs; act as backup support for Account Managers
• Operational Coordination : Collaborate with IT Services, manage operations support requests, and participate in team/client meetings
• Documentation and Compliance : Maintain detailed client files, verify program eligibility, and ensure documentation for new client setups and HRSA requirements
• Issue Resolution and Escalation : Handle claims resolution, address client inquiries, and escalate complex issues as needed
• Continuous Development and Cross-Training : Stay updated on 340B program education, support team absences, and assist in product enhancements

Benefits

• Best Employer: PDMI was voted a Best Employer in Ohio for the 4th consecutive year in 2024!
• Meaningful Work: Contribute to improving healthcare quality and efficiency
• Collaborative Environment: Work with passionate professionals who share your drive
• Exciting Challenges: Every day brings new opportunities to excel
• Flexible Work: Fully remote opportunity with a company that cares