Account Director

Summary

Join Coalfire as an Account Director and manage a portfolio of cybersecurity services for key accounts. Develop and execute account plans to meet revenue and growth targets while ensuring high customer satisfaction. You will leverage your deep understanding of customer needs and Coalfire's service offerings to deliver holistic cybersecurity solutions. Lead cross-functional teams, mentor security consultants, and drive strategic account growth through renewals, upsells, and expansion strategies. This role requires strong consulting skills, experience leading customer teams, and knowledge of compliance frameworks. Coalfire offers a flexible work model, competitive benefits, and a supportive work environment.

Requirements

• 8+ years of working experience in customer/account management, information technology, information security, technical assessment, or audits
• 3+ years of consulting management experience leading people to support customer satisfaction and understanding key consulting business metrics
• 3+ years supporting sales efforts in renewing reoccurring business and scoping/pricing new opportunities and working closing with sales teams to drive account growth
• A strong understanding of customer retention through managing customer satisfaction
• Strong consulting skills and ability to advise and challenge the status quo while building strong relationships
• Experience leading a cross-functional customer team
• Substantial knowledge of at least one compliance framework security control requirements (NIST, ISO 27001, SOC, HIPAA, PCI-DSS) and general understanding/ability to identify the overlap with additional frameworks
• Strong written and verbal communication skills including the ability to explain technical and non-technical matters to both a technical and non-technical audience
• Ability to adapt quickly to different customer leadership styles within accounts
• Strong problem solving, decision making, organizational and analytical skills
• Be entrepreneurial; independent with demonstrated initiative
• Bachelor's degree or equivalent work experience

Responsibilities

• Be responsible for the success of a major customer account relationship, including sales and revenue growth, delivery execution, and overall customer satisfaction
• Understand your customer’s business and establish credibility as a trusted strategist on meeting their security and compliance goals
• Directly lead and develop a core team of assessment delivery professionals tied to a major assessment framework (FedRAMP, SOC2, HITRUST, PCI-DSS) and provide oversight across all project work streams to ensure a single Coalfire experience for the customer
• As a leader of leaders, provide mentorship and career coaching to a team of security consultants and leaders
• Collaborate with supporting delivery teams to execute a coordinated assessment across multiple frameworks
• Coordinate a cross-functional team that includes project managers, delivery, sales, and back-office team members
• Lead development and execution of overall account strategy to achieve bookings, renewal, and revenue targets
• Understand the complete portfolio of Coalfire products and services
• Support dedicated sales professionals in identifying opportunities to solve customer problems and drive adoption of Coalfire services
• Establish metrics-based governance to clearly illustrate value and differentiate Coalfire from its competitors
• Navigate the bureaucracy of the world’s largest companies to achieve long term account growth

Preferred Qualifications

• Hold advanced certifications in cybersecurity or cloud: CISSP, CISA, PMP, QSA, HITRUST Certification, CISM, CRISC, and/or AWS Associate
• Experience directly at or supporting large scale technology companies

Benefits

• Flexible work model
• Paid parental leave
• Flexible time off
• Certification and training reimbursement
• Digital mental health and wellbeing support membership
• Comprehensive insurance options